General Manager

Ulta Beauty, Inc. • Dublin, CA

21d

About The Position

The General Manager (GM) leads a single Ulta Beauty retail store, including its salon, in alignment with the company’s mission, vision, and values. The GM leads a team of managers and is accountable for store performance, people, and processes, with the goal of consistently delivering sales growth and an exceptional guest experience. The role emphasizes operational excellence, expense control, talent acquisition and development, compliance, and the ability to lead and influence a team.

The GM promotes accountability for retail and service sales, guest loyalty, payroll, omnichannel performance, and shrink; uses forecasts and payroll budgets to support scheduling and productivity; and addresses financial and operational issues. The position also involves engaging with guests through makeup applications, skincare analysis, and product demonstrations, and staying informed about beauty products and trends.

The GM hires and develops a diverse, engaged team; coaches and evaluates managers and associates; supports succession planning and ongoing education; and fosters an inclusive, collaborative culture. The GM ensures compliance with company policies and standards, protects company assets, oversees inventory and loss prevention processes, supports company initiatives and tools, and communicates business trends and operational needs to field leadership.

This is a flexible, full-time position that includes days, evenings, weekends, and holidays. The GM must be available to close at least once per week and attend corporate business meetings and conferences, which may involve overnight stays and interstate travel. Work involves frequent computer and phone use, continuous mobility and walking in the store, frequent bending, pushing, reaching, and twisting, and frequent lifting or moving of up to 25 pounds.

The pay range is $42.00–$54.00 per hour, with the opportunity for eligible associates to earn additional compensation under the company’s bonus plan. Pay depends on factors including education, qualifications, certifications, experience, level, shift, location, and business and organizational needs. Full-time positions are eligible for paid time off, health, dental, vision, life, and disability benefits.

Requirements

• 3–5+ years of fast-paced retail management or other relevant work experience.
• Financial management experience, including driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
• Retail management experience, including monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives.
• Leadership experience attracting, developing, and motivating talent; adapting to change; developing collaborative relationships; and leading and influencing a team.
• Proficiency with basic technology, including point-of-sale systems, Microsoft Office programs, and Apple devices.
• Excellent written and verbal communication skills.
• Strong collaboration and interpersonal skills.
• Strong organizational skills and ability to manage multiple tasks.
• Ability to react under pressure, exercise good judgment in ambiguous situations, and remain flexible and adaptable.
• Availability to work a flexible full-time schedule that includes days, evenings, weekends, and holidays.
• Availability to close the store at least once per week.
• Ability to attend corporate business meetings and conferences, including overnight stays and interstate travel.
• Valid identification for airline travel.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Lead the store and salon in alignment with Ulta Beauty’s mission, vision, and values.
• Drive store sales, guest service, loyalty, payroll, omnichannel performance, and shrink results.
• Promote accountability for store goals and drive profitability through sales growth, operational excellence, and expense control.
• Use forecasts and payroll budgets to support scheduling, productivity, timely workload completion, and payroll goals.
• Address issues identified through financial and operational reporting, store visits, and audits.
• Perform makeup applications, skincare analyses, and product demonstrations for guests.
• Stay informed about industry trends, products, services, ingredients, and benefits.
• Maintain regular attendance and hold store associates accountable to the attendance policy.
• Attract, hire, and retain a diverse team of talent, and address staffing needs and open positions.
• Address policy violations fairly and in accordance with company policies, in partnership with the District Manager and People Success.
• Build an engaged team through collaboration, open communication, and prioritization of work.
• Create an inclusive environment that supports associate growth and engagement.
• Lead manager and associate development through training, feedback, coaching, performance reviews, succession planning, and development plans.
• Participate in ongoing training and ensure direct reports do the same.
• Share enterprise strategy with direct reports and align store goals with company goals.
• Work alongside the management team to establish priorities and provide clear direction.
• Execute the Guest Engagement Leader program through business ownership, associate coaching, and leadership of a helpful guest experience.
• Ensure compliance with company policies, procedures, standards, and dress code.
• Use company scheduling and task-management tools to coordinate staffing and prioritize store workload.
• Protect company assets and minimize loss through workplace safety, inventory control, cash management, and loss-prevention practices.
• Complete day-to-day inventory control processes and theft reporting as needed.
• Support continuous improvement by promoting company initiatives and technology and ensuring store tasks are completed.
• Use company programs, tools, and resources to improve store performance.
• Communicate business trends, opportunities, operational challenges, merchandise needs, and competitive conditions to field leadership.

Benefits

• Paid time off for full-time positions.
• Health insurance for full-time positions.
• Dental insurance for full-time positions.
• Vision insurance for full-time positions.
• Life insurance for full-time positions.
• Disability benefits for full-time positions.
• Dental, vision, life, and disability benefits for part-time positions.
• Eligible associates may earn additional compensation under the company’s bonus plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed