General Manager

McAlister's Deli Franchise•Galesburg, IL

22d•$50,000 - $65,000

About The Position

The General Manager directs and controls restaurant operations to provide a positive guest experience and achieve company profitability. The role is responsible for attaining sales and profit objectives; maintaining high standards of food quality, service, cleanliness, safety, and sanitation; and directing and supervising Assistant Managers and Team Members. The General Manager builds team morale and motivation, develops respectful relationships with team members and guests, ensures new and ongoing employees receive training, addresses team member issues, and supports an open-door policy. The role promotes positive guest relations, handles guest concerns professionally and promptly, maintains positive relationships with local authorities, and implements advertising and promotional campaigns. The General Manager reviews financial information, monitors budgets and expenditures, responds to budget deviations, analyzes information using a computer, and is responsible for the restaurant’s financial results. The position manages labor through proactive scheduling and responses to business trends; controls restaurant assets, inventory, waste, theft, and cash procedures; and oversees cleaning, maintenance, repairs, and services. The General Manager maintains interior and exterior cleanliness and organization in accordance with brand and company standards, follows company policies and the brand Operations Manual, and demonstrates organization, timely execution, professional appearance, and commitment to company programs and decisions. This is a position at a franchised McAlister’s Deli location.

Requirements

Professional oral and written communication skills.
Organization and time-management skills.
Ability to work well under pressure and solve problems effectively.
Ability to take and give direction.
Flexibility as business needs dictate.
Ability to work effectively with others in a team environment.
Service-driven approach.
Excellent attendance and willingness to be flexible based on business needs.
Ability to work all shifts when the restaurant is open.

Responsibilities

Direct and control restaurant operations to support a positive guest experience and company profitability.
Attain sales and profit objectives and maintain food quality, service, cleanliness, safety, and sanitation standards.
Direct and supervise Assistant Managers and Team Members.
Promote team morale and motivation, build respectful relationships, ensure employee training, address team member issues, and support an open-door policy.
Build guest relationships and respond to guest complaints or concerns professionally and promptly.
Maintain positive relationships with local authorities and seek their assistance with regulatory and governance matters.
Implement advertising and promotional campaigns.
Review financial information, monitor the budget, control expenditures, correct budget deviations, and take responsibility for the restaurant’s financial results.
Use a computer to review and analyze information.
Manage labor results through proactive scheduling and responses to business trends.
Maintain and control restaurant assets; monitor inventory, waste, and theft; ensure appropriate inventory levels; and comply with cash control policies and procedures.
Supervise cleaning and equipment maintenance and arrange repairs, contracts, and other services as directed by a supervisor.
Maintain restaurant interior and exterior cleanliness and organization in accordance with brand and company standards.
Follow company policies and procedures and operate according to the brand’s Operations Manual.
Complete assignments and duties on time, develop professional growth goals, maintain a professional appearance, and support company programs and decisions.