(USA) General Manager (returns, Wm.com)

Walmart • Bolingbrook, IL

1d • $144,000 - $216,000 • Onsite

About The Position

The General Manager leads the returns facility and is accountable for achieving facility goals related to production, quality, safety, and operational performance. The role develops and oversees implementation of the business plan, forecasts staffing needs, manages facility finances and assets, and ensures compliance with Logistics and company standards and procedures. The General Manager investigates and resolves associate, customer, and supplier concerns, and represents the company in community organizations and charitable activities.

The role directs the facility’s leadership team by setting direction, monitoring performance, providing feedback, and ensuring associates have training and development opportunities. It oversees hiring, promotion, coaching, teaching, and evaluation of associates. The General Manager is expected to build high-performing teams, foster a culture of belonging and integrity, serve customers and members, make data-informed decisions, and drive continuous improvement and adoption of new technologies.

The position is based at Walmart’s facility at 925 Dalton Lane, Bolingbrook, Illinois. The annual salary range is $144,000–$216,000, with additional compensation potentially including performance bonuses, regional pay-zone compensation, and stock. Walmart describes benefits including health coverage, financial benefits, paid time off, education benefits, and other programs; eligibility and terms vary.

Requirements

• Bachelor’s degree in a related field such as Management, Logistics, Business Administration, Financial Management, or Production/Operations Management, plus 3 years of senior management experience in an operations, distribution, logistics, or retail environment, including supervising, evaluating, mentoring, and developing managers or supervisors; managing workload; and participating in facility-wide hiring and promotion; OR
• 2 years of experience as a Walmart Logistics Assistant General Manager supervising, evaluating, mentoring, and developing associates; managing associate workload; and participating in hiring and promotion; OR
• 5 years of senior management experience in an operations, distribution, logistics, or retail environment, including supervising, evaluating, mentoring, and developing managers or supervisors; managing workload; and participating in facility-wide hiring and promotion.
• Attend and successfully complete all job-required training and assessments.

Nice To Haves

• Experience or qualifications in Apparel Product Development, Business Operations, Compliance, Facilities Planning, Financial Modeling and Analysis, Logistics, Modeling/Forecasting, budget preparation and execution, Profit and Loss (P&L) accountability, Recruiting, Supervising Associates, Talent Development, Walmart Logistics Manager, or Warehouse Management Systems.
• Bachelor’s degree in Business, Finance, Logistics, Management, Operations Management, or Video Production.

Responsibilities

• Communicate verbally and in writing with individuals and groups, including customers, suppliers, and associates.
• Develop and oversee implementation of the facility business plan to achieve production, quality, safety, and other facility goals, and develop strategic improvements for complex operations.
• Forecast facility staffing needs to meet workload and performance demands, and ensure staffing plans are implemented on time.
• Manage facility financial matters by approving and tracking expenses against budget, monitoring asset utilization, and preparing, reviewing, or analyzing business reports.
• Monitor and ensure facility-wide compliance with Logistics and company quality and safety standards, policies, procedures, and directives by developing, distributing, and maintaining procedures and supporting documentation.
• Investigate and resolve associate, customer, and supplier concerns, making fact-based decisions or consulting with others as appropriate.
• Serve as a community liaison by participating in local organizations and charitable activities and promoting company-sponsored programs and events.
• Lead the facility’s leadership team by setting direction, communicating goals, monitoring performance, and providing feedback.
• Identify training and development needs and ensure learning and growth opportunities are available.
• Oversee the hiring, promotion, coaching, teaching, and evaluation of associates.
• Build high-performing teams, support belonging and collaboration, develop and recognize talent, and model integrity and accountability.
• Serve customers and members, make data-informed decisions, and drive continuous improvement and adoption of new technologies and skills.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts and Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program, with tuition, books, and fees paid for eligible programs.
• Performance-based bonus awards; additional compensation for certain positions may include regional pay-zone compensation and stock.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager