General Manager

Wawa, Inc.•Lima, OH

4d•$75,000 - $90,000

About The Position

The General Manager is the store’s overall leader, responsible for setting its vision, driving results, and inspiring the team. The role owns daily operations, store profitability, team development, and customer satisfaction, with the goal of meeting performance targets and creating a strong experience for customers and Associates. The General Manager oversees store operations and compliance, manages financial and inventory performance, leads safety and continuous improvement initiatives, and ensures company programs are adopted. The position also builds an inclusive team culture, hires and develops Associates, manages coverage and scheduling in a 24/7 environment, and responds to customer feedback. The projected salary range is $75,000–$90,000, commensurate with position, experience, and location; Associates are eligible for monthly bonus incentives.

Requirements

High school diploma or GED equivalent.
Flexible availability to work various shifts, including weekends and holidays, to meet business needs.
Proven leadership experience in fast-paced retail, food service, or fuel environments.
Ability to coach, develop, and inspire career growth in individuals.
Excellent communication, customer service, and relationship-building skills.
Strong organization and attention to detail, with the ability to manage multiple priorities independently.
Problem-solving, critical-thinking, and decision-making skills.
Solid understanding of store financials and their impact on business performance.
Ability to recognize trends proactively and drive change to achieve optimal business results.

Responsibilities

Oversee daily store operations, ensuring safety, service, efficiency, and compliance with audits, policies, and regulations.
Meet or exceed performance targets by reviewing financial reports and executing merchandise and inventory plans.
Analyze trends, control costs, reduce waste, and manage cash procedures to support profitability.
Monitor trends and collaborate with peers to develop action plans that drive optimal results.
Execute policies, drive compliance, manage safety programs, and implement continuous improvement initiatives.
Champion company initiatives, communicate the reasons for changes, and ensure successful implementation and ongoing adoption of programs and processes.
Create an inclusive, collaborative team culture focused on achievement, motivation, and customer service.
Hire, train, and develop a high-performing team through coaching, performance management, and ongoing feedback.
Support leadership development and talent management through formal processes, training, and onboarding.
Maintain appropriate store coverage in a 24/7 environment through strategic scheduling and resource allocation.
Respond to customer feedback, resolve issues, and create plans to exceed customer expectations.