General Manager

Red, White & Blue | Mile High Thrift | World Thrift | Valley Thrift | Community Thrift | Thrift • Pittsburgh, PA

22d • $85,000 - $103,000

About The Position

The General Manager at RWB Thrift is accountable for the store’s financial success and operational excellence, including top-line sales, profitability, production efficiency, and customer service metrics. The role executes strategic initiatives in alignment with company objectives, policies, and regulatory guidelines, and oversees financial performance, merchandise productivity, customer experience, loss prevention, and safety.

The General Manager achieves results through the management team while also working hands-on with the broader store team. This includes modeling expected behaviors; observing, assessing, training, coaching, and counseling employees; and overseeing company processes and procedures. The role also trains and develops the Production Manager and Retail Manager so they can effectively manage their areas and contribute to store performance.

The position also handles people operations and office administration. Responsibilities include recruitment and onboarding support, employee scheduling and timekeeping, employee relations and resource support, monitoring turnover, and performing administrative tasks such as supply ordering, requisitions, data entry, and submitting IT and Facilities support tickets.

The work environment is busy, noisy, and brightly lit, with frequent interaction with customers, donors, and coworkers. The role requires flexibility to work across areas as operational needs dictate, as well as the ability to stand for extended periods and perform repetitive tasks. Closed-toe shoes are required.

Requirements

• Excellent verbal and written communication skills, including the ability to communicate effectively with internal and external customers.
• High level of computer proficiency, including MS Office, Teams, Outlook, and HRIS.
• Ability to work independently and complete assignments within provided instructions, routines, and accepted practices.
• Ability to safely perform essential job functions and meet qualitative and quantitative productivity requirements.
• Ability to occasionally lift and carry up to 25 pounds and frequently exert up to 25 pounds of force.
• Ability to stand for extended periods.
• Ability to perform repetitive motions and tasks involving manual dexterity and fine motor skills.
• Ability to maintain balance and agility on narrow, slippery, or erratically moving surfaces.
• Visual acuity for tasks at 20 inches or less and 20 feet or more.
• Must wear closed-toe shoes for safety.
• Ability to work effectively in a fast-paced, busy, noisy, and brightly lit environment.
• Ability to work flexibly across assigned areas and interact regularly with customers, donors, and coworkers.

Nice To Haves

• Proficiency in both English and Spanish.
• High school diploma or GED.
• Previous thrift, retail, warehouse, or customer-facing experience.

Responsibilities

• Own the store’s Profit and Loss statement and ensure financial results meet or exceed budget targets.
• Drive top-line sales and profitability through strategic initiatives and effective management.
• Meet production quotas and maintain high standards of customer service and operational efficiency.
• Prioritize backroom production, ensure products are processed and placed on the sales floor promptly, and maintain an organized and efficient backroom.
• Develop and train the Production Manager and Retail Manager through delegation and active involvement.
• Foster continuous improvement and high performance among the management team, and encourage flexible staff deployment to meet production needs.
• Create schedules that align staffing coverage with business needs and reduce labor costs during slower periods.
• Evaluate and document employee performance fairly and consistently to build bench strength and a talent pipeline.
• Ensure compliance with company policies and applicable state and federal laws, including wage and hour, human rights, and equal employment requirements.
• Maintain an organized, clean, and welcoming store environment and uphold customer service standards.
• Review candidates in the applicant tracking system, schedule and conduct interviews, and extend verbal offers to selected candidates.
• Facilitate onboarding and support new team members throughout their transition into their roles.
• Promote continuous training and development for employees.
• Assist with employee scheduling and monitor timekeeping.
• Monitor turnover, identify trends, and use insights to inform recruitment strategies.
• Support employees by sharing resources, resetting passwords, addressing workplace injuries, answering payroll questions, managing employee relations and FMLA requests, and explaining company-sponsored benefits.
• Order supplies, submit bills and requisitions, perform data entry, submit IT and Facilities support tickets, and attend corporate training calls.
• Oversee store financial performance, merchandise productivity, customer shopping experience, leadership and people development, loss prevention, and safety.

Benefits

• Competitive total compensation pay structure with quarterly bonus potential.
• Paid time off and holidays.
• Employer-paid medical, dental, and vision insurance at no cost to the employee and their dependents.
• Growth and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED