General Manager II- Store 7138 Amityville, NY
About The Position
The General Manager is a professional-level sales and management position responsible for supporting both sides of the business. The role inspires and develops the store team, helps customers succeed, grows the business with integrity, maintains professional customer relationships, and supports growth of professional customer programs. The General Manager is accountable for financial metrics and store service and appearance standards, and must understand store systems, automotive systems, and parts knowledge, including identifying and troubleshooting DIY customer needs. This exempt position requires a minimum of 50–55 hours per week, excluding meal breaks. The average schedule is five to six days per week, with 11-hour shifts, rotating nights and weekends, and an hour for lunch. Additional hours may be required depending on staffing, store conditions, sales targets, and other business demands; the schedule is based on business needs. The position is eligible for sales commission based on individual or store performance.
Requirements
- 2–3 years of experience managing a team of 10–20 team members in a fast-paced, highly dynamic retail environment.
- Successful experience managing profitability, with demonstrated financial and business acumen.
- High school diploma or GED.
- Valid driver's license.
- Ability to communicate effectively in spoken and written English and build strong relationships with customers, peers, and upper management.
- Ability to use Microsoft Word and Excel effectively.
- Ability to calculate discounts, percentages, sales increases, and gross profit percentages.
- Ability to review and analyze business reports, including profit and loss statements.
- Ability to hold others accountable, inspect work quality, and give inspiring feedback.
- Ability to work assorted days, evenings, and weekends as needed.
- Ability to locate and stock parts; understand safety; perform advanced parts lookup and sourcing; and execute store operational, inventory, POS, and equipment procedures.
- Ability to become ASE P2 certified or an ASE-ready equivalent.
- Ability to meet the physical demands of the position, including frequent lifting or moving of up to 50 pounds and occasional lifting or moving of up to 100 pounds.
Nice To Haves
- Working knowledge of automotive systems.
- Spanish language skills.
- Bachelor’s degree in business or a related area.
- ASE certification.
- Proficiency with Microsoft PowerPoint.
Responsibilities
- Achieve overall store sales goals and service objectives.
- Manage and grow Professional Customer relationships and sales, including building and holding the team accountable for executing customer action plans.
- Select, hire, develop, manage performance, coach, schedule, and engage store team members.
- Ensure execution of inventory and operational standards.
- Coach team members to meet customer expectations for both DIY and Professional customers.
- Handle manager-on-duty responsibilities, including team check-ins and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
- Lead change management.
- Promote diversity and foster a respectful environment for customers and team members.
- Provide DIY services, including battery installation and testing and wiper installation.
- Assist the District or Region with other functions upon request.
- Execute and train on project and product quality recommendations, parts sourcing, store processes and procedures, diagnostic equipment, inventory systems, store equipment, POS systems, and parts lookup systems.
- Review and analyze profit and loss statements and other business reports.
- Recruit, select, hire, and develop quality team members.
- Build and grow relationships with Professional Customers.
Benefits
- Comprehensive health and wellness benefits program for team members and their families.
- Eligibility for sales commission based on individual or store performance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
