General Manager II- Store 4513 Poughkeepsie, NY

Advance Auto Parts•Poughkeepsie, NY

6d•$69,400 - $85,000

About The Position

The General Manager is a professional-level sales and management position responsible for supporting both sides of the business. The role requires knowledge of store and automotive systems and parts, and the ability to identify, troubleshoot, and assist with DIY projects. The General Manager develops and maintains Professional Customer relationships and grows those programs, achieves financial metrics, and maintains service and store appearance standards. This is an exempt position requiring a minimum of 50–55 hours per week, excluding meal breaks. The average schedule is 5–6 days per week with 11-hour shifts, including rotating nights and weekends and an hour for lunch. Additional hours may be required based on staffing, store conditions, sales targets, or other business demands; schedules are based on business needs. The General Manager leads store operations and Team Members, including hiring, development, performance management, coaching, scheduling, and engagement. They are accountable for sales and service goals, Professional Customer relationships, inventory and operational standards, and delivering customer expectations for both DIY and Professional customers. The role also includes manager-on-duty responsibilities, supporting DIY services, and assisting the District or Region as requested. The role is physically active and is usually performed inside, with occasional outdoor work and exposure to varying weather. The employee predominantly walks or stands and may need to lift up to 50 pounds frequently and up to 100 pounds occasionally. The position is eligible for sales commission based on individual or store performance.

Requirements

2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, highly dynamic retail environment.
Successful experience managing profitability and demonstrated financial and business acumen.
High school diploma or GED.
Valid driver's license.
Ability to communicate effectively in English, both verbally and in writing, and build strong relationships with Customers, peers, and upper management.
Ability to use Microsoft Word and Excel effectively.
Ability to calculate figures such as discounts, percentages, sales increases, and gross profit percentage.
Ability to hold others accountable, inspect work quality, and provide inspiring feedback.
Ability to work assorted days, evenings, and weekends as needed.
Ability to locate and stock parts; source parts from multiple channels, including special orders, FDO, and second sources.
Ability to execute and train project and product quality recommendations and store operational processes.
Ability to recruit, select, hire, and develop quality Team Members and build relationships with Professional Customers.
Ability to meet the physical demands of the role, including frequent lifting or moving of up to 50 pounds and occasional lifting or moving of up to 100 pounds.

Nice To Haves

Working knowledge of automotive systems.
Spanish language skills.
Ability to become ASE P2 certified or an ASE-ready equivalent.
Bachelor’s degree in business or a related area.
ASE certification.
Ability to use Microsoft PowerPoint.

Responsibilities

Achieve overall store sales goals and service objectives.
Manage and grow Professional Customer relationships and sales, including building customer action plans and holding the team accountable for executing them.
Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
Ensure execution of inventory and operational standards.
Coach Team Members to meet customer expectations for both DIY and Professional customers.
Perform manager-on-duty responsibilities, including team touch-bases and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Lead change management.
Embrace diversity and foster a respectful environment for Customers and Team Members.
Provide DIY services, including battery installation and testing and wiper installation.
Assist the District or Region with other functions upon request.
Execute and train on store operations, procedures, inventory systems, equipment, POS and parts lookup systems, and DIY testing and diagnostic equipment.
Review and analyze business reports, including profit and loss statements.