General Manager II- Store 4513 Poughkeepsie, NY

Advance Stores Company•Poughkeepsie, NY

About The Position

The General Manager is a professional-level sales and management position responsible for inspiring the team, helping customers succeed, and growing the business with integrity. The role supports functions on both sides of the business and requires knowledge of store systems, automotive systems, and parts, as well as the ability to identify and troubleshoot issues and assist DIY customers. The General Manager develops and maintains Professional Customer relationships and program growth, achieves financial metrics, and maintains service and appearance standards. This exempt position requires a minimum of 50–55 hours per week, excluding meal breaks. The average schedule is 5–6 days per week, with 11-hour shifts, rotating nights and weekends, and an hour for lunch. Additional hours may be required depending on staffing, store conditions, sales targets, and other business demands. The schedule is based on the needs of the business. The role is eligible for sales commission based on individual or store performance.

Requirements

2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, highly dynamic retail environment.
Successful experience managing profitability, with proven financial and business acumen.
High school diploma or GED.
Valid driver's license.
Ability to communicate effectively and build strong relationships with customers, peers, and upper management.
Ability to use Microsoft Word and Excel effectively.
Ability to calculate discounts, percentages, sales increases, and gross profit percentages.
Ability to review and analyze business reports, including profit and loss statements.
Ability to hold others accountable, inspect work quality, and give inspiring feedback.
Ability to work an assortment of days, evenings, and weekends as needed.
Ability to locate and stock parts; perform advanced parts lookup and sourcing from multiple sources, including special orders, FDO, and second sources.
Ability to execute and train project and product quality recommendations.
Ability to execute and train inventory systems, store equipment, operational processes, procedures, and POS and parts lookup systems.
Ability to review and analyze P&L statements.
Ability to become ASE P2 certified or attain an ASE-ready equivalent.
Ability to perform the physical demands of the role, including frequent lifting or moving of up to 50 pounds and occasional lifting or moving of up to 100 pounds.

Nice To Haves

Bachelor’s degree in business or a related area.
ASE certification.
Working knowledge of automotive systems.
Spanish language skills.
Ability to use Microsoft PowerPoint.

Responsibilities

Achieve overall store sales goals and service objectives.
Manage and grow Professional Customer relationships and sales, including building and holding the team accountable for executing customer action plans.
Select, hire, develop, manage the performance of, coach, schedule, and engage store Team Members.
Ensure execution of inventory and operational standards.
Coach Team Members to meet customer expectations for both DIY and Professional customers.
Perform manager-on-duty responsibilities, including touch bases and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Lead change management.
Embrace diversity and foster a respectful environment for customers and Team Members.
Provide DIY services such as battery installation and testing and wiper installation.
Assist the District or Region with other functions upon request.
Execute and train store operational processes, procedures, inventory systems, store equipment, testing and diagnostic equipment for DIY services, POS systems, and parts lookup systems.
Review and analyze profit and loss statements and other business reports.
Recruit, select, hire, and develop quality Team Members.
Build and grow relationships with Professional Customers.