General Manager I - Store 5176 - Seneca, NY
About The Position
The General Manager is a professional-level sales and management role responsible for inspiring the store team, helping customers succeed, and growing the business with integrity. The role supports both sales and operational functions and requires knowledge of store systems, automotive systems, and parts, as well as the ability to identify issues, troubleshoot, and assist DIY customers. The General Manager develops and maintains Professional Customer relationships and grows related programs while being accountable for financial results and service and appearance standards. This is an exempt position requiring a minimum of 50–55 hours per week, excluding meal breaks. The average schedule is 5–6 days per week with 11-hour shifts, including rotating nights and weekends, and an hour for lunch. Additional hours may be required based on staffing, store conditions, sales targets, and other business demands. Schedules are based on the needs of the business. The role includes leading and developing Team Members; achieving sales, service, and financial objectives; maintaining inventory and operational standards; and coaching the team to meet DIY and Professional Customer expectations. The General Manager may also perform DIY services, such as battery testing and installation and wiper installation, and assist the District or Region with other functions upon request.
Requirements
- 2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, dynamic retail environment.
- Successful experience managing profitability, with demonstrated financial and business acumen.
- High school diploma or GED.
- Valid driver's license.
- Ability to work an assortment of days, evenings, and weekends as needed.
- Ability to communicate effectively and build strong relationships with Customers, peers, and upper management.
- Ability to use Microsoft Word and Excel effectively.
- Ability to calculate discounts, percentages, sales increases, and gross profit percentages.
- Ability to review and analyze business reports, including profit and loss statements.
- Ability to hold others accountable, inspect work quality, and give inspiring feedback.
Nice To Haves
- Bachelor’s degree in business or a related area.
- ASE certification; certification is preferred but not required.
- Working knowledge of automotive systems.
- Spanish language skills.
- Microsoft PowerPoint proficiency.
- Ability to become ASE P2 certified or an equivalent ASE-ready level.
Responsibilities
- Achieve overall store sales goals and service objectives.
- Manage and grow Professional Customer relationships and sales, including building action plans and holding the team accountable for executing them.
- Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
- Ensure execution of inventory and operational standards.
- Coach Team Members to meet DIY and Professional Customer expectations.
- Perform manager-on-duty responsibilities, including coaching, managing the sales floor and phones, assigning and completing tasks, ensuring safety, and completing opening and closing duties.
- Lead change management.
- Embrace diversity and foster a respectful environment for Customers and Team Members.
- Provide DIY services, including battery installation and testing and wiper installation.
- Assist the District or Region with other functions upon request.
Benefits
- Comprehensive health and wellness benefits program for Team Members and their families.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
