Phlebotomist-Seneca Falls, NY

University of Rochester•Town of Seneca Falls, NY

7d•$20 - $27•Onsite

About The Position

The Phlebotomist collects, registers, and processes patient laboratory specimens using various collection techniques, protocols, and computer systems. The role follows rigorous patient identification and order verification procedures for patients of all ages and levels of complexity. The Phlebotomist may also perform EKGs and serves patients at assigned locations, including Patient Service Centers, clinics, nursing homes, and patients’ homes. The position requires sound judgment, problem-solving, customer service, flexibility, and the ability to work independently and as part of a team. On-call responsibilities may be required. The Phlebotomist interacts with patients, verifies demographic and insurance information, reviews physician orders, resolves discrepancies, and uses multiple computer systems for patient and billing registration, test entry, billing-code conversion, and label generation. The role performs venipuncture, heel and finger sticks, and directs collection of other specimens, while following age-specific, infection-control, safety, and labeling protocols. Specimen processing includes centrifugation, aliquoting, and preparation and prioritization for transport. Additional duties include maintaining supplies, equipment, and site cleanliness; responding to customer inquiries; participating in quality-assurance activities; performing EKGs when required; and traveling or being reassigned to varied locations as needed. Other duties may be assigned.

Requirements

High school diploma or equivalent and less than one year of phlebotomy experience, or graduation from a phlebotomy training program, or an equivalent combination of education and experience.
Ability to follow patient identification, order verification, age-specific, infection-control, safety, specimen-labeling, and specimen-processing protocols.
Ability to use multiple computer systems for patient and billing registration and related data entry.
Ability to exercise judgment and problem-solving skills and provide customer service.
Ability to work independently and as part of a team and to be flexible.
Ability to travel to assigned locations.
May be required to take on-call responsibilities.

Nice To Haves

Knowledge of medical terminology and anatomy.
Customer service experience.

Responsibilities

Greet and interact pleasantly with patients.
Verify patient demographic and insurance information and review physician orders.
Resolve issues with patients or physician offices, document the outcomes, and update computer systems.
Use computer systems for patient and billing registrations, including converting diagnostic verbiage to billing codes, accurately interpreting and entering tests, and generating labels.
Follow patient identification and order verification protocols before specimen collection.
Perform safe venipuncture, heel sticks, and finger sticks, and direct collection of specimens such as throat cultures, urine, and stool according to applicable protocols.
Label specimens according to protocols and follow infection-control and safety procedures.
Process specimens, including centrifugation, aliquoting, computer logging, packaging, and prioritization for transport to maintain specimen integrity.
Maintain supplies, place orders according to PAR-level guidelines, and receive and rotate stock by expiration date.
Maintain site cleanliness and monitor and maintain equipment, including temperature documentation, disinfection, sharps management, maintenance, and inspections; troubleshoot issues.
Answer phone calls and customer inquiries with routine and technical information and take initiative to resolve customer needs.
Participate in quality-assurance monitoring and initiatives, including data collection and statistics.
Perform EKGs according to laboratory and infection-control processes.
Serve patients at assigned Patient Service Centers, clinics, nursing homes, and through home draws.
Travel to and work at varied locations; accept reassignment as needed and without prior notice.
Perform other duties as assigned.