General Manager - San Gabriel Valley

The Coffee Bean & Tea Leaf•San Gabriel, CA

86d

About The Position

The Coffee Bean & Tea Leaf General Manager creates memorable experiences for guests and team members while leading the store’s service, performance, profitability, and operational excellence. The role involves coaching and training employees, sharing coffee and tea knowledge, and delivering a Total Quality Experience to guests. The General Manager manages store sales and day-to-day operations, oversees risk management, and supports operational growth. The role also includes creating memorable guest experiences through visual merchandising and product placement, building the store’s presence in the local community, and attracting and retaining talent. The General Manager mentors an Assistant General Manager and other store staff while embodying the company’s guiding principles and core values: Friendliness, Respect, Ownership, Teamwork, and Honesty.

Responsibilities

Lead by example and drive store profitability, service, performance, and operational excellence through coaching and training.
Develop and share coffee and tea expertise with the team and guests to provide a Total Quality Experience.
Help generate new guests and build a base of loyal customers in the local community.
Maintain a safe store environment and prioritize the health of employees and guests.
Manage store profitability by tracking sales and overseeing day-to-day operations and risk management.
Support store growth through operational tasks, ideas, and assistance.
Use visual merchandising and product placement to create memorable guest experiences.
Build the store’s local presence and attract and retain talent through community connections.
Mentor an Assistant General Manager and other store staff through knowledge sharing and by embodying CBTL guiding principles.