General Manager

The NOW Brea•Brea, CA

20d•$75,000 - $85,000

About The Position

The General Manager leads and mentors Experience Guides (front desk), Massage Therapists, and leadership teams while overseeing business operations, guest experience, and profitable business practices. The role focuses on connecting with people and motivating them to achieve results, while demonstrating leadership, organization, urgency, and a guest- and member-centric approach. The General Manager represents The NOW’s vision and ensures member and guest experiences reflect its Brand Truths. This is a fast-paced, results-oriented role requiring adaptability and the ability to motivate others through business challenges and toward organizational goals.

Requirements

At least 4 years of industry or similar business experience operating a fast-paced, high-volume business.
Proven track record in sales and building a recurring guest base and sense of community.
Business acumen, including the ability to understand and address profit and loss statements, budgets, sales forecasts, and labor forecasting.
Excellent communication, listening, and computer skills.
Ability to lead a team and enjoyment of mentoring people.
Ability to work flexible hours, including evenings, weekends, and holidays.

Nice To Haves

Membership program and/or wellness industry experience.

Responsibilities

Recruit, hire, develop, mentor, and coach front desk and Massage Therapist team members.
Document and deliver performance management and maintain positive team relationships.
Deliver a high-level guest experience, address online reviews, engage with the community, and resolve guest and employee relations issues in line with The NOW Brand Truths.
Build and maintain team schedules to maximize productivity and efficiency, and manage payroll and scheduling demands in a timely manner.
Record daily cash flow, manage payroll, and execute inventory; monitor budgets and drive sales.
Uphold standards for cleanliness, safety, and compliance, including massage therapy laws.
Plan and oversee promotions and collaborations with local businesses to enhance brand presence.