General Manager - Truck Care
About The Position
The Truck Care General Manager leads the operations of a high-volume, multifaceted truck care facility. The role oversees staff, including Service Advisors, and manages processes and strategies to improve sales and customer satisfaction. The General Manager helps ensure exceptional customer service, facility upkeep, merchandising, marketing, inventory control, safety, scheduling, cash integrity, talent acquisition, employee development, and support for HR functions. The position also uses financial reporting, including profit-and-loss statements, to guide business changes and capitalize on opportunities, and responds to customer feedback to improve the overall experience.
Requirements
- At least 2 years of management experience in retail, restaurants, travel stops or convenience stores, big box, grocery, or department stores.
- At least 2 years of experience managing operations with annual sales volume of $2 million or more.
- At least 2 years of experience interpreting and impacting budgets and profit-and-loss statements.
- At least 2 years of experience supervising and training 10 or more employees.
- Excellent communication and interpersonal skills with a focus on customer satisfaction.
- Strong organizational and multitasking abilities with attention to detail.
- Intermediate computer skills, including Microsoft Office, Outlook, Word, and Excel.
- Ability to frequently lift or move items weighing more than 50 pounds.
- Ability to successfully complete a pre-employment background check, drug screen, and motor vehicle check.
Responsibilities
- Ensure the location is safe, clean, and well maintained, with exceptional customer service, appropriate merchandising, and suitable marketing procedures.
- Drive sales of products and services through efficient ordering, stocking, inventory management, and waste management.
- Ensure proper task execution and effective safety practices, schedule and cash integrity, talent acquisition, employee development, and support of HR functions.
- Train and develop team members to meet customer service expectations.
- Understand financial reporting, including profit-and-loss statements, to affect business changes and capitalize on opportunities.
- Address customer feedback and improve the overall customer experience.
Benefits
- Company-funded tuition assistance
- Paid time off
- 401(k) with 100% match up to 5%
- Medical, dental, and vision insurance after 30 days
- Competitive pay
- Career development
- Quarterly bonus program
- Profit sharing through Love’s Shares
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
