General Manager - Truck Care
About The Position
The Truck Care General Manager leads the smooth and efficient operation of a high-volume, multifaceted truck care facility. The role leads staff, including Service Advisors, to deliver exceptional customer service, manage processes, and execute strategies that enhance sales and customer satisfaction. The position offers a dynamic team environment and is suited to someone passionate about the retail industry. The General Manager is responsible for safe and clean facility operations, sales and inventory management, effective execution of tasks and safety practices, staffing and employee development, financial performance, and responding to customer feedback. The role also works alongside team members to train and develop them to meet customer service expectations.
Requirements
- At least 2 years of management experience in retail, restaurant, travel stop or convenience store, big box, grocery, or department store settings.
- At least 2 years of experience managing operations with annual sales volume of $2 million or more.
- At least 2 years of experience interpreting and impacting budgets and profit and loss statements.
- At least 2 years of experience supervising and training 10 or more employees.
- Excellent communication and interpersonal skills, with a focus on customer satisfaction.
- Strong organizational and multitasking abilities with attention to detail.
- Intermediate computer skills, including Microsoft Office, Outlook, Word, and Excel.
- Ability to frequently lift or move items weighing more than 50 pounds.
- Ability to successfully complete a pre-employment background check, drug screen, and motor vehicle check.
Responsibilities
- Ensure the location is safe, clean, and well maintained, with exceptional customer service, proper merchandising, and suitable marketing procedures.
- Drive sales of products and services through effective ordering, stocking, inventory management, and waste management.
- Oversee proper task execution, effective safety practices, scheduling and cash integrity, talent acquisition, employee development, and support of HR functions.
- Train and develop team members to maximize customer service expectations.
- Understand financial reporting, including profit and loss statements, to make business changes and capitalize on opportunities.
- Address customer feedback and work to improve the overall customer experience.
Benefits
- Company-funded tuition assistance
- Paid time off
- 401(k) with 100% match up to 5%
- Medical, dental, and vision insurance after 30 days
- Competitive pay
- Career development
- Quarterly bonus program
- Profit sharing through Love’s Shares
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
