General Manager - Floater

24 Hour Fitness USA • Portland, OR

18d

About The Position

As a General Manager at 24 Hour Fitness, you lead a club in living the company’s mission, vision, and values while driving membership growth, revenue generation, and operational excellence. You lead a high-performing team to deliver an exceptional member experience and achieve sales goals, with a focus on membership sales, fitness revenue, and overall club performance. You are responsible for fostering a results-oriented culture rooted in accountability and success, motivating the team, maintaining a welcoming club environment, and exceeding performance targets.

The role oversees daily club operations, including facility maintenance, equipment upkeep, cleanliness, budgeting, safety, and compliance with company policies and applicable regulations. It also involves developing relationships with members and the local community, supporting member retention, and representing the gym at community events. The General Manager maintains a consistent schedule of either 9:00 AM–7:00 PM or 10:00 AM–8:00 PM, aligned with peak business hours and club needs, and may travel up to 10% of the time for training and meetings.

Requirements

• 3–5+ years of management experience in the broader retail, hospitality, or fitness industry, with a proven track record of success.
• 2–4 years of progressive management experience supervising 3–10+ employees in a team environment, with measurable employee development and promotion outcomes.
• Ability to inspire and lead teams to implement member and team member initiatives through a strong service focus and a consistent, robust service culture.
• Ability to create an outstanding member and team member experience and a high-performance culture through people development, innovation, and collaboration.
• Excellent communication, interpersonal, and customer service skills.
• CPR/AED certification required within 30 days of hire and maintained throughout employment. The company provides access to an approved training program at no cost.
• Personal Training certification from a nationally recognized organization required within 90 days of hire. The company provides access to a certification program at no cost. A qualifying and approved degree in Exercise Science, Kinesiology, or a related field may satisfy this requirement instead.
• Ability to travel up to 10% of the time for training sessions and meetings.

Nice To Haves

• Bachelor’s degree in Business Administration, Sports Management, Exercise Science, Kinesiology, or a related field.
• Familiarity with sales techniques and strategies.
• Active involvement in the fitness community through professional associations or networking events.

Responsibilities

• Develop and implement strategies to exceed targets for membership sales, fitness, retail, and other revenue streams.
• Recruit, train, and develop a high-performing team with shared goals and a one-team mindset.
• Coach and lead the team by setting clear objectives, delegating responsibilities, leveraging strengths, and fostering excellence and accountability.
• Build strong member relationships and create a welcoming, community-focused environment that supports members’ fitness goals.
• Oversee day-to-day club operations, including facility maintenance, equipment upkeep, and cleanliness standards.
• Manage budgets, control expenses, and maximize profitability while following company policies and procedures.
• Implement safety protocols and procedures to protect members and staff and comply with health and safety regulations.
• Build local community relationships, represent the gym at events, and implement outreach initiatives to attract new members.
• Develop and execute member retention strategies, including engagement programs, events, and incentives.
• Promote awareness of and compliance with company policies, procedures, standards, and relevant industry regulations.
• Maintain a consistent 9:00 AM–7:00 PM or 10:00 AM–8:00 PM schedule aligned with peak business hours and club needs.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups that facilitate team member connections and participation in community events in person and virtually.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed