General Manager(06081) - 21 Church St.

Domino's Franchise•Prince Frederick, MD

1d•Onsite

About The Position

The General Manager is responsible for the success of the store and its Team Members. This is a leadership role in store operations, focused on sales, profitability, operational excellence, brand standards, customer service, and team development. The position provides opportunities for career growth within Domino’s, including advancement into corporate operations or franchise ownership. The General Manager leads and develops store employees, maintains company policies and operating standards, and ensures customers receive consistently high-quality products and service. The role also involves managing store finances and inventory, maintaining health and safety standards, building relationships with customers and the community, and supporting marketing efforts. The position reports to the Regional Operations Manager, with a secondary report to the Director, Team Relations.

Requirements

Exceptional, positive attitude; integrity and honesty.
Excellent attendance and punctuality.
Must be at least 18 years old.
Reliable transportation, valid driver’s license, vehicle registration, and liability insurance.
Ability to pass a background investigation and motor vehicle report.
Adaptability, accountability, self-motivation, and passion for excellent customer service and superior products.
Ability to effectively train and engage Team Members.
Ability and commitment to partner with Human Resources and corporate office Team Members to maintain excellent hiring practices and comply with state and federal employment legislation.
Previous inventory control, labor cost, and computer knowledge.
Ability to create and effectively manage Team Member schedules.
Ability to perform basic arithmetic accurately and quickly, with a calculator if needed.
Verbal, writing, and telephone skills to communicate effectively with Team Members and customers.
Motor coordination between eyes and hands/fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to use proprietary software systems PULSE and PWR.
Ability to comprehend and give correct written instructions.
Ability to talk and hear on the telephone.
Near- and mid-range vision for most in-store tasks, depth perception, and ability to differentiate between hot and cold surfaces.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to stand for long periods; most tasks are performed from a standing position.

Nice To Haves

One to two years of previous quick-service restaurant experience, preferably in the pizza niche.

Responsibilities

Manage costs, build sales, increase the customer base, and improve store profitability.
Lead Team Members in operational excellence and promotion of brand standards.
Recruit, train, and schedule new Team Members.
Provide ongoing training and development for Team Members and management teams.
Uphold brand standards and company policies.
Serve as an operations expert on Domino’s operating standards to maximize productivity.
Ensure consistently high-quality products and service for customers.
Ensure health, safety, and cleanliness standards are upheld.
Foster productive and professional relationships and engage Team Members.
Mentor store employees and serve as an operations expert in all Domino’s store-level positions.
Build relationships with customers and the community.
Handle cash, reconciliation, and reporting.
Control and manage inventory.
Assist the General Manager in marketing efforts.