Universal Banker - Church St, LaGrange

South State Bank•Lagrange, GA

1d•Onsite

About The Position

The Universal Banker serves as a full-service, single point of contact for SouthState customers’ financial needs. The role combines Teller and Financial Services Representative (FSR) responsibilities, providing transactional and account-management services while delivering exceptional customer service. The Universal Banker works to attract, expand, and retain customer relationships and contribute to the bank’s financial growth. The position processes deposits, withdrawals, loan-account transactions, and other teller services; opens deposit accounts; handles account maintenance and services such as stop payments and wire transfers; and helps customers understand bank products, policies, procedures, and self-service technology. The role also identifies customer needs, makes referrals, resolves customer concerns, follows banking regulations and security procedures, and maintains accurate branch records. Additional responsibilities may include vault or backup vault duties.

Requirements

High school diploma or equivalent.
One year of teller or cash-handling experience.
Six months of customer relationship-building or sales experience.
Demonstrated expertise in Teller II and basic FSR job functions.
Experience in cash handling, sales, and customer service.
Good interpersonal and computer skills.
Ability to read, write, speak, and understand English.

Nice To Haves

Previous banking experience is preferred.

Responsibilities

Serve customers quickly, accurately, efficiently, and confidentially in accordance with South State Bank service standards.
Understand and explain the bank’s products and services, including their features, benefits, rules, regulations, and pricing.
Identify customer needs and expectations, seek opportunities to expand relationships, and make referrals in line with position goals.
Maintain a neat and professional appearance.
Follow applicable banking regulations, including Regulation CC and the Bank Secrecy Act.
Understand customer-facing technology and discuss and enroll customers in self-service options.
Process transactions for savings, checking, and loan accounts.
Maintain an orderly work area and, as needed, guide and train new tellers.
As authorized, provide safe deposit box access, cash checks, process savings withdrawals, sell certified checks, balance transactions, service or balance ATMs, and use the branch capture system.
Follow transaction, workflow, security, and audit procedures to minimize operational errors and protect the branch.
Open deposit accounts and handle account services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
Explain bank policies and procedures to customers.
Resolve customer problems and complaints courteously and discreetly, and direct customers with difficult issues to other sources for assistance.
Show appreciation for customers’ time and business and provide a business card if one has not already been given.
Ensure records, reports, and correspondence resulting from customer development efforts are accurate, timely, and properly distributed.
Perform additional duties as assigned, which may include vault or backup vault responsibilities.