General Manager - Regal Yorba Linda

Regal Theatres•Yorba Linda, CA

About The Position

The General Manager oversees daily theatre operations and ensures compliance with Regal policies and Theatre Support Office directives. The role manages cash handling, concession inventory, operating expenses, purchasing, and supply auditing. It also supervises employees and theatre systems, including projection and audio-visual equipment, and coordinates maintenance, cleaning, safety, risk management, guest relations, promotions, movie scheduling, and daily revenue reconciliation. The General Manager hires, trains, develops, schedules, coaches, and supervises employees, and may terminate employees after consulting Human Resources Business Partners. The position also administers required employment paperwork and training, including applicable alcohol-service certification and anti-harassment and discrimination materials. The role directly supervises an unspecified number of employees. This position requires a high school diploma or equivalent, plus either two years of post-secondary education in Business or two years of management or supervisory experience. It also requires working knowledge of theatre booth and projection systems, effective communication and public-speaking skills, mathematical and problem-solving ability, PC and basic office-program experience, and the ability to perform mechanical tasks as necessary. The work environment has a generally moderate noise level that can increase at times. The job frequently involves standing, walking, sitting, using hands, reaching, and talking or hearing; it occasionally involves climbing or balancing and stooping, kneeling, crouching, or crawling. Employees are regularly required to lift up to 60 pounds.

Requirements

High school diploma or equivalent.
Two years of post-secondary education in Business or two years of management or supervisory experience.
Working knowledge of theatre booth and projection systems, including maintenance, programming, TMS operation, and related projection skills.
If assigned alcohol selling or serving duties, be of legal age under applicable state or local law and complete legally required training and certification as well as Regal Responsible Beverage Server training on Regal Academy.
Good public-speaking skills and effective oral and written communication with employees, vendors, and corporate staff.
Ability to listen effectively, respond clearly and directly, and explain information to others.
Ability to perform calculations accurately and identify and correct errors.
Ability to identify problems, gather relevant information, evaluate alternatives, reach evidence-based conclusions, and implement solutions.
Ability to work with minimal supervision and perform under pressure or opposition.
Proven experience with PC platforms and basic office programs, including email, word processing, and spreadsheets.
Ability to operate copiers and other office equipment, use filing systems, and maintain attention to detail.
Dexterity using tools and equipment and ability to perform mechanical tasks as necessary.
Ability to interact effectively with customers, the public, and coworkers and show sensitivity to others' feelings.
Ability to establish goals, budget time, set priorities, and demonstrate leadership for subordinate management.
Ability to perform the essential job duties; reasonable accommodations may be made for individuals with disabilities.
Ability to frequently stand for long periods, walk, sit, use hands, reach, and talk or hear; occasionally climb or balance and stoop, kneel, crouch, or crawl; and regularly lift up to 60 pounds.

Responsibilities

Administer Regal policies and Theatre Support Office directives.
Ensure compliance with cash management policies and procedures.
Control concession inventory shortages and spoilage.
Hire, train, develop, supervise, counsel, and schedule employees; consult Human Resources Business Partners before terminating employees.
Administer applicable paperwork and uphold company Human Resources policies.
Ensure required alcohol certification and training remain current where applicable.
Supervise theatre staff and projection and audio-visual equipment, including hardware, software, film handling, and maintenance.
Manage theatre booth and projection systems, including maintenance, programming, TMS operation, and related projection work.
Control direct operating expenses; purchase and order stock and operating supplies; and oversee inventory and auditing processes.
Supervise building and grounds maintenance, perform minor repairs, and obtain qualified personnel for larger maintenance concerns.
Monitor janitorial staff to ensure the facility is cleaned to Regal standards each day.
Monitor team-member and guest safety, loss prevention, emergency situations, and the handling, reporting, and investigation of accidents.
Manage guest relations, feature-film marketing and promotions, movie showtime scheduling, and timely distribution of showtimes.
Count, deposit, and reconcile daily receipts, including cash, cards, coupons, gift cards, checks, discount tickets, and other applicable forms of payment or accountability.
Read and understand required training materials, including materials on anti-harassment and discrimination.
Interview, hire, train, coach, assign, and direct employee work; appraise performance; reward and discipline employees; address complaints; and resolve problems.

Benefits

Medical and prescription coverage, with company contributions toward the cost.
Life insurance and disability insurance at no charge.
Dental, vision, and supplemental life insurance options for employees and dependents.
Accident, critical illness, and hospital indemnity insurance.
Vacation time and sick leave.
Free movie passes and discounted concessions at Regal locations.
401(k) retirement plan with company match, available to eligible team members age 21 or older after six months of service.

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