General Manager | Full-Time | PeoplesBank Arena

Oak View Group•Hartford, CT

15h

About The Position

The General Manager is responsible for the efficient, professional, and profitable operation of food service operations at PeoplesBank Arena. The role oversees managerial, full-time, and part-time positions and ensures compliance with state and federal labor laws, sanitation and food-related ordinances, and alcohol service regulations. In addition to managing daily business operations, the General Manager identifies new revenue sources on and off venue property. The position pays an annual salary of $135,000–$145,000 and is bonus eligible. Benefits for full-time roles include health, dental, and vision insurance; a 401(k) savings plan with matching; and paid time off, including vacation days, sick days, and 11 holidays. The position will remain open until February 5, 2027.

Requirements

Bachelor of Arts or Bachelor of Science with a business-related major.
5–7 years of management experience in the food-related or concessions industry.
Concessions Manager Certificate from the National Association of Concessionaires.
Certification from a nationally recognized advanced food-service sanitation training course.
Ability to communicate clearly, professionally, and courteously with employees, coworkers, volunteers, management staff, and guests, fostering a positive and cooperative work environment.
Ability to make sound business and operational decisions quickly and under pressure.
Working knowledge of Microsoft Office, point-of-sale systems, and timekeeping systems.
Ability to work in a team-oriented, fast-paced, event-driven environment.
Valid Food Handler's certificate and Alcohol Service Permit if required by state or local government.
Thorough working knowledge of applicable sanitation requirements, food-preparation guidelines, alcohol-service policies, and safety standards related to Oak View Group and venue concession and premium-services operations.
Ability to calculate basic and complex mathematical functions, including percentages.
Ability to handle cash accurately and responsibly.
Ability to adhere consistently to high standards of integrity, professionalism, ethics, and confidentiality.
Ability to work independently with little direction.
Experience working in a union environment.

Nice To Haves

Master of Business Administration (MBA).
Accounting minor or accounting credits.
Experience working in a fast-paced arena.

Responsibilities

Ensure the legal, efficient, professional, and profitable operation of the assigned venue.
Generate and review financial reports, including budgets, projections, forecasts, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, and profit-and-loss statements.
Make final decisions on equipment purchases and leases.
Handle conflict resolution, last-resort mediation, arbitration, and labor negotiations when applicable.
Author, review, and amend policies and procedures as required.
Author and amend contracts and authorize contract terms.
Oversee scheduling and labor allocation.
Analyze ticket sales to anticipate staffing needs and target-market demographics, and determine and project point-of-sale-to-guest ratios.
Evaluate historical sales and purchasing data to identify purchasing patterns and accurately determine cost of goods.
Program and maintain the point-of-sale system to support accurate financial reporting, accountability tracking, and commodity-level tracking by location.
Direct and assist managers in preparing and achieving future goals, provide direction, and follow up on assignments.
Inspect operations regularly to ensure established quality standards are maintained.
Prepare and submit required reports accurately and on time, and follow up with department heads to ensure timely reporting.
Develop an effective management team; provide managers with direction and assistance; evaluate their performance and recommend improvements.
Review and assist with the development of menus and marketing plans alongside appropriate department heads.
Build and maintain positive working relationships with show managers, suppliers, vendors, and the public.
Develop thorough working knowledge of concessions and premium-services locations, including their geography, equipment, evacuation procedures, adjacent employee and guest areas, and facility access.