General Manager - Hampden, CO

Petco•Denver Hampden, CO

1d•Onsite

About The Position

The General Manager leads a high-performing Pet Care Center, putting pets first, inspiring partners, delighting customers, and delivering strong business results. Accountable for people, performance, and process, the General Manager builds engaged teams, drives profitable growth, and ensures high standards of animal care, safety, and customer experience. The role includes leading a retail team, developing talent, managing business performance and operating costs, and representing Petco in the community. The position is primarily performed in a Pet Care Center retail environment. The General Manager is regularly present on the sales floor, interacting with partners, customers, and pets. Most work takes place indoors, with occasional duties outside the center, such as bank deposits, merchandise transport, or community events. The position is full-time, with flexible availability required to support operating hours, including evenings, weekends, and holidays. Limited travel may be required for training, meetings, or community engagement.

Requirements

3+ years of management experience; retail leadership experience is preferred.
Strong people leadership, coaching, and talent development skills.
Solid business, financial, and operational acumen.
Excellent communication, problem-solving, and organizational abilities.
Genuine passion for pets and customer service.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.
Ability to work in proximity to animals and exposure to animal dander, odors, noises, and cleaning chemicals.

Nice To Haves

Retail leadership experience.
High school diploma or GED preferred.

Responsibilities

Champion the health, safety, and humane care of animals, ensuring Petco standards and policies are consistently met.
Create a welcoming and supportive environment for pets and pet parents.
Build, lead, and develop an inclusive team; attract, hire, train, coach, and develop talent across the Pet Care Center.
Develop a strong leadership bench and succession plan, and lead performance management, coaching, and accountability.
Foster teamwork, inclusion, engagement, continuous learning, and career development.
Drive sales growth, profitability, and operational excellence; analyze results, identify opportunities, and take action to improve performance.
Manage labor, payroll, and expenses to maximize productivity and business results.
Execute merchandising, inventory, and operational processes to brand and safety standards.
Review and act on reporting, audits, and Pet Care Center visits; leverage Petco tools, programs, and insights to grow the business.
Ensure safe opening and closing procedures and adherence to security protocols.
Maintain store appearance, cleanliness, and safety standards.
Protect pets, partners, and merchandise through loss prevention and inventory controls.
Complete administrative, payroll, and inventory tasks accurately and on time.
Represent Petco in the community through local events, adoption initiatives, and partnerships.
Engage with customers on the sales floor, provide assistance, and perform cashiering and point-of-sale transactions.