Teller - Hampden Yosemite

PNC•Denver, CO

2d•$33,000 - $55,000•Onsite

About The Position

As a Teller in PNC’s retail organization, based in Denver, Colorado, you will deliver customer experiences that support financial wellbeing and build loyalty. You will handle a variety of customer interactions, explain alternatives for financial transactions, identify banking opportunities, and make appropriate referrals to branch staff. You will engage with customers in the lobby and use technology, tools, and resources to help them manage their transactions and find products suited to their needs. You will use product and procedural knowledge to resolve customer problems, follow policies and procedures, exercise sound judgment within established limits, and complete teller and branch daily operations and maintenance transactions accurately and efficiently. PNC describes this as an in-office role. Spanish speaking ability is preferred.

Requirements

Prior experience is not required.
A university or college degree, high school diploma, or GED is not required for the role; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Required certifications: none.
Required licenses: none.

Nice To Haves

Spanish speaking ability; bilingual Spanish is preferred.
Skills in accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies in accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

Deliver customer experiences that support customer financial wellbeing and loyalty.
Process a variety of customer interactions and educate customers about alternatives for financial interactions.
Identify banking opportunities through customer conversations and make appropriate referrals to branch staff.
Perform lobby engagement activities and position PNC products to meet customer needs.
Educate customers on ways to manage financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Follow policies and procedures and demonstrate sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks associated with business objectives and activities in accordance with PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible full-time employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year depending on career level and years of service, depending on eligibility.
Incentive-eligible compensation based on company, business, and/or individual performance.