Leasing Associate | Hampden House

B.F. Saul Company • Bethesda, MD

7d • Onsite

About The Position

The Leasing Associate at Hampden House, a luxury residential property in Bethesda, Maryland, helps maximize occupancy and deliver superior customer service to prospective residents. Under the direction of the General Manager, this role generates qualified traffic, networks within the local community, schedules appointments, secures rentals, supports resident retention, and provides or coordinates exceptional customer service. The associate presents the community, apartments, and amenities in an engaging way, addresses objections, and cultivates long-term relationships with residents.

The position is open to candidates with leasing experience as well as new associates; training on the company’s processes and culture is available. The Residential division emphasizes customer service, excellence, ethics, results, cooperation, and an inclusive work environment.

Requirements

• At least one year of experience in sales or marketing in retail, multifamily, or hospitality.
• Strong customer service skills.
• High school diploma.
• Ability to sell products and services using customer-focused selling methods.
• Ability to plan and organize work, manage time and resources, and meet deadlines and expectations.
• Ability to follow up appropriately and promptly on job-related activities.
• Ability to show initiative, identify opportunities, and anticipate and act on challenges.

Nice To Haves

• Inclusionary Certification.
• Leasing experience.

Responsibilities

• Generate qualified traffic to maximize property occupancy.
• Network within the local community.
• Schedule appointments and secure rentals.
• Promote resident retention.
• Provide or coordinate exceptional customer service for prospective and current residents.
• Present the community, apartments, and amenities in an exciting and enticing way.
• Overcome objections and cultivate long-term relationships with residents.
• Work cooperatively with colleagues and build strong working relationships.
• Plan and organize work, manage time and resources, and meet deadlines and expectations.
• Follow up appropriately and promptly on job-related activities.
• Identify opportunities, anticipate challenges, and take initiative.
• Use customer-focused selling methods to achieve or exceed established sales goals.

Benefits

• Healthcare benefits, including medical, dental, and vision coverage.
• Competitive salary of $19–$24 per hour, based on experience.
• Sales incentive program.
• Tuition reimbursement.
• Professional development reimbursement.
• Commuter benefits.
• Supportive work culture.
• 401(k) plan.
• Short-term and long-term disability coverage.
• Basic life insurance.
• Incentive plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED