General Manager

Menzies Aviation•Dothan, AL

20d

About The Position

The General Manager is accountable for the safety and well-being of Menzies Aviation employees and for running station operations and service delivery. The role implements and ensures adherence to company Safety, Security, Quality, and Training policies and procedures, as well as applicable industry and government regulations. It requires a seasoned senior manager with strong operational and business understanding who can lead in a challenging environment while maintaining corporate governance and financial guidelines. The General Manager leads station teams and managers, oversees safety and security systems, staffing, budgets, assets, equipment, regulatory compliance, and financial performance, and works with customers to assess satisfaction and improve services. The role also pursues business growth, oversees station emergency and environmental plans, and supports investigations and corrective actions. The position includes routine staff meetings, inspections, performance appraisals, and employee recognition and accountability activities. The work may take place outdoors and near moving mechanical parts, high voltages, high hydraulic or pneumatic pressures, loud noise, fumes, airborne particles, hazardous substances, materials or waste, and occasionally at heights. Physical activities include standing, walking, sitting, handling objects and controls, reaching, climbing or balancing, talking and hearing, digging and shoveling, and debris removal. Frequent lifting or moving of up to 25 pounds and occasional lifting or moving of up to 70 pounds are required.

Requirements

Bachelor’s degree from a four-year college or university, or five to ten years of related experience and/or training, or an equivalent combination of education and experience.
Excellent leadership and people-management skills.
Experience in business development, sales, commercial negotiation, and pricing.
Broad general management experience, including some years of senior management experience.
Extensive management and/or support-service experience; preferably in an into-plane fueling or ground-equipment fueling environment.
Strong communication and interpersonal skills, confidence to influence and present at all levels, and ability to engage and motivate people.
Ability to work independently and accurately, with independence and decisiveness.
Flexible, determined to succeed, and self-motivated.
Must have employment authorization to work in the United States and be at least 18 years of age.
Must pass a pre-employment drug screen and FBI background check and obtain a U.S. Customs seal.
Must possess and maintain a current valid U.S. driver’s license.
Ability to read, write, and speak English proficiently.
Ability to remain calm under pressure.
Must be comfortable lifting 70 pounds.
Must be available and flexible to work variable shifts, including nights, weekends, and holidays.
Proficiency with desktop computing applications, including Microsoft Word, Excel, PowerPoint, and Office 365.
Ability to learn quickly, understand and carry out oral and written instructions, request clarification when needed, work as part of a team, and build relationships.

Responsibilities

Take responsibility for employee safety and well-being, promote a Safety-First culture, and manage station operations.
Implement and ensure compliance with company Safety, Security, Quality, and Training policies and procedures and applicable industry and government regulations.
Lead and collaborate with senior staff to maintain and improve safety and security systems, risk assessments, inspections, audits, training, operational planning, processes, and service delivery.
Lead by example and provide timely, direct feedback to employees and colleagues.
Ensure effective delivery of safety briefings and distribution of safety bulletins, alerts, and information.
Participate in developing station-level budgets.
Ensure effective staffing, planning, and scheduling.
Maintain processes for inventory and accounting of company assets, consumable parts, contracted services, and vendor payments.
Ensure financial performance and compliance with corporate governance and legal requirements for station businesses.
Interact regularly with customers, promote the station, measure customer satisfaction, and use feedback to improve capabilities and processes.
Pursue new business opportunities and growth of existing services.
Ensure development and implementation of applicable station emergency, contingency, business continuity, spill prevention, facility response, environmental emergency, and stormwater pollution prevention plans.
Delegate oversight of implementation of the Safety Management System and Health & Safety policies, station security matters, Quality Assurance Manual compliance, and Environmental Management System compliance to designated personnel.
Ensure processes support acquisition, maintenance, and safe operation of ground support equipment and vehicles.
Assist with accident, injury, and near-miss investigations; evaluate root causes, recommend corrective actions, and ensure actions are implemented and sustained.
Administer the Workers’ Compensation Program, including timely reporting, employee follow-up, and return-to-work promotion.
Lead and motivate teams to deliver quality and productivity, and direct managers toward agreed targets.
Review safety and operational performance indicators, including audit findings, injury and damage rates, training, maintenance, coaching, and delay reports.
Conduct weekly staff meetings and complete manager self-certifications and required workplace inspections.
Conduct performance appraisals for direct reports and provide constructive feedback for career planning, professional growth, and improvement.
Establish reward and recognition programs and ensure consistent accountability for compliance with company work rules and policies.