General Manager

FAMILY ENTERTAINMENT GROUP LLC•Manteca, CA

20d•$72,000 - $77,000

About The Position

The General Manager is responsible for all aspects of location success, including guest experience, operational execution, team leadership, and financial performance. The role leads by example to foster a culture of fun, service, and accountability while maintaining optimal guest conditions, functioning games, and alignment with company purpose, values, and priorities. The General Manager leads daily operations across games, attractions, food and beverage, and retail; oversees guest service, equipment reliability, safety, inventory, and maintenance; and recruits, develops, and coaches the team. The role owns the location’s P&L, manages labor and operating costs, analyzes performance, and supports local marketing, community partnerships, and event sales. The General Manager also communicates company priorities, collaborates with internal teams and venue partners, and ensures accurate, timely reporting and compliance.

Requirements

3–5+ years of leadership experience in family entertainment, arcade, hospitality, theme park, or retail operations.
Proven success managing multidisciplinary teams in high-volume environments.
Strong business acumen and comfort with P&L ownership, labor management, and operational analytics.
Excellent communication, coaching, organizational, and problem-solving skills.
Proficiency in scheduling systems, POS, inventory tools, and Microsoft Office, with basic technical troubleshooting ability.
Willingness to work evenings, weekends, and holidays, and travel to other locations if required.
High school diploma or equivalent.
Passion for creating excellent guest experiences.
Leads with positivity, playfulness, and energy.

Nice To Haves

Associate’s or bachelor’s degree preferred.

Responsibilities

Lead daily operations across games, attractions, food and beverage, and retail in alignment with brand standards.
Monitor game uptime, equipment functionality, and technology team performance to maintain optimal player conditions.
Maintain a clean, safe, and organized environment that meets company expectations and regulatory requirements, including OSHA, ADA, and local codes.
Analyze guest feedback, online reviews, and mystery shop results to improve service and satisfaction.
Oversee inventory, vendor performance, and preventative maintenance routines.
Recruit, hire, train, and develop a high-performing team aligned with company purpose, values, and performance standards.
Conduct performance evaluations, provide ongoing coaching, and manage disciplinary processes in alignment with HR practices.
Build a positive, team-oriented culture through recognition, communication, and accountability.
Lead weekly leadership meetings, daily huddles, and regular one-on-ones to reinforce goals and team engagement.
Model frontline excellence and help create memorable guest experiences.
Own the location P&L, including revenue, labor, cost of goods sold, and controllable expenses.
Use labor forecasting tools, business volume trends, and payroll data to optimize schedules and manage costs.
Analyze financial and operational performance, identify opportunities, and implement improvement plans.
Maintain accurate schedules, labor records, compliance audits, and operational performance documentation.
Support local marketing activations, community partnerships, and event sales to drive traffic and revenue.
Communicate company priorities, purpose, and weekly goals to team members through structured channels.
Partner with HR, Technology, Facilities, and Marketing teams to address site needs and improve the experience.
Collaborate with venue hosts and partners to align guest services and uphold brand standards.
Participate in district meetings, share insights with peers, and contribute to regional initiatives.
Submit documentation, reports, and compliance materials accurately and on time.