General Manager

Mammoth Holdings LLC•Marion, IL

3d•$55,000 - $65,000

About The Position

The General Manager oversees operations at a Mammoth Holdings site, builds and develops the site team, maintains the car wash facility, and ensures an excellent customer experience. The role is responsible for site performance, team development, sales initiatives, customer service, and maintaining high standards for site condition. The General Manager works closely with the regional Director of Operations to implement local sales strategies, train the team, optimize site performance, and support the company’s growth. General Managers also represent the brand in their local communities and participate in a bonus program that may pay up to six figures annually. This is a full-time position. Hours may vary according to operational needs, requiring flexibility to accommodate peak business times.

Requirements

Proven ability to lead operations, preferably in a high-volume, customer-focused service environment.
Experience leading and training teams to support sales initiatives through excellent customer service.
Ability to optimize team performance and coach and develop team members.
Understanding of sales and marketing strategies that drive customer growth and improve a site's online reputation.
Ability to adapt to changing business needs, flex labor during peak periods, and prepare the team for success.
Excellent communication skills and ability to lead cross-functional teams, including contracted services and technical support.
Experience managing and resolving damage claims, overseeing site-supply procurement, and maintaining high site standards.
Leadership approach that empowers team members rather than micromanaging.
Passion for community engagement and representing the company in local outreach and marketing.
Commitment to high-quality customer service and a track record of building and leading cohesive teams.

Responsibilities

Oversee site operations and maintain smooth, effective day-to-day performance.
Build, recruit, lead, coach, and develop the site team.
Maintain the car wash and site in show-ready condition and uphold high standards for site condition.
Deliver excellent customer service and ensure the team meets service quality commitments.
Work with the Director of Operations to design and implement local sales strategies, including training the team.
Promote sales initiatives, grow membership, and increase local customer traffic.
Manage staffing and flex labor schedules to accommodate peak demand.
Manage site supplies and parts procurement, ensuring they are properly stocked and replenished.
Coordinate with contracted services, technical support, and cross-functional teams to resolve operational challenges.
Manage and resolve customer damage claims.
Improve the site's online reputation by engaging customers and encouraging positive Google reviews.
Represent the company at local events and participate in community outreach and marketing.
Perform other duties and tasks assigned by the supervisor or manager to meet business needs.