General Manager

Marriott•Jonesboro, AR

20d•$70,000 - $75,000•Onsite

About The Position

Hotel Equities is seeking a General Manager for the 97-room Courtyard Jonesboro, Arkansas. The hotel is owned and operated by an independent franchisee, Hotel Equities, which is a separate employer from Marriott International and controls the hotel's employment policies and practices. The role provides direction, accountability, and operational support for the hotel, leads associates, supports business objectives, maintains company and brand standards, and contributes to positive guest and associate experiences. The General Manager provides strategic leadership for hotel operations and supports revenue, profitability, labor, and market-share objectives. The position sets expectations, monitors service and performance, develops associates, responds to guest concerns, oversees resources, and uses operational and financial information to guide decisions. The role also supports hiring, onboarding, performance management, and succession planning.

Requirements

High school diploma or equivalent required.
Previous hotel or hospitality experience appropriate to the position.
Strong communication, organizational, and problem-solving skills.
Ability to analyze information and make sound operational decisions.
Ability to work flexible hours, including evenings, weekends, and holidays, as needed.
Two years of select-service experience.

Nice To Haves

Bachelor's degree preferred for director-level roles.
Previous supervisory or leadership experience preferred for management roles.
Marriott experience preferred.
Experience with Stay Property Management Systems (PMS), hotel reporting and operating platforms, Microsoft Office Suite, and department-specific systems and applications is preferred.

Responsibilities

Provide strategic leadership for hotel operations, ensuring exceptional guest experiences and operational excellence.
Support revenue, profitability, labor, and market-share objectives.
Provide leadership and direction for hotel operations and associates.
Set expectations and monitor performance, productivity, and service standards.
Coach, train, develop, and recognize associates to support engagement and retention.
Monitor operational and financial performance and take appropriate action to achieve goals.
Ensure compliance with Hotel Equities standards, brand requirements, and company policies.
Respond to guest concerns and support a consistent service-recovery culture.
Manage schedules, staffing, supplies, and departmental resources as appropriate.
Review reports, trends, and key performance information to support sound decisions.
Communicate with hotel leadership and other departments.
Support recruitment, onboarding, performance management, and succession planning as appropriate.
Perform other duties as assigned.