General Manager
About The Position
The General Manager works in tandem with the District Manager to oversee daily restaurant operations, provide exceptional customer service, and proactively manage the front- and back-of-house team. The role is suited to a customer-focused leader who can deliver strong operational results, has restaurant leadership experience, and is passionate about growing the business. The General Manager manages team-member recruitment, selection, orientation, training, assignments, and scheduling in partnership with the District Manager. In collaboration with the District Manager and Human Resources, the role oversees performance management, including coaching, counseling, and discipline. The General Manager communicates expectations, monitors employee performance, supports compensation reviews, and enforces policies and procedures. The role includes inspecting the restaurant, tracking inventory and maintaining accurate records, addressing food-preparation issues, and helping the team resolve customer-service concerns. The General Manager also maintains a safe, secure, and healthy facility by enforcing sanitation and safety procedures, complying with health and legal regulations, and maintaining security systems. A flexible schedule, including nights and weekends, is required.
Requirements
- Minimum of 2 years of previous food-service, retail, or restaurant supervisory experience.
- Restaurant experience is required.
- Manager Food Handler Certification is required.
- Guest-service mentality and a genuine desire to serve guests.
- Ability to maintain a calm, tactful demeanor in difficult situations.
- Interest in ongoing learning and self-improvement.
- Ability to measure performance subjectively and objectively.
- Ability to cultivate an attractive restaurant culture and handle the range of duties essential to running a restaurant.
- Competence in labor management, store operations, and customer care.
- Strong leadership, organizational, and time-management skills.
- Confident and professional demeanor; ability to inspire trust, model best practices, and cultivate morale and teamwork.
- Proactive problem-solving and decision-making ability.
- Understanding of good hygiene and food-handling practices.
- Flexible schedule, including nights and weekends.
- Strong work ethic.
Responsibilities
- Recruit, select, orient, train, assign, and schedule team members in partnership with the District Manager.
- Work with the District Manager and Human Resources to manage employee performance, including coaching, counseling, and discipline.
- Communicate job expectations; plan, monitor, and review employee performance; plan and review compensation actions; and enforce policies and procedures.
- Communicate operational and human-resources issues to the District Manager in a timely and effective manner.
- Conduct regular restaurant inspections to ensure the team and restaurant meet standards.
- Track inventory and ensure accurate record keeping.
- Identify and resolve food-preparation issues.
- Help the team address customer-service issues courteously and with the goal of cultivating returning customers.
- Maintain a safe, secure, and healthy facility by following and enforcing sanitation and safety procedures, reporting injuries, conducting meetings, maintaining equipment and security systems, and complying with health and legal regulations.
- Accept ownership for achieving company goals and explore opportunities to add value to job accomplishments.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
