General Manager

Piedmont Airlines•Fresno, CA

2d•Onsite

About The Position

Piedmont Airlines is seeking a General Manager for its Ground Handling Department. The role manages station operational activities in accordance with established policies and procedures, including oversight of a staff of Shift Managers, Supervisors, and Agents. The General Manager is responsible for effective station operations, staffing, employee development and performance, and implementing company policies and goals in daily work routines. The position reports to the Regional Manager, Ground Handling. The work takes place in a standard office environment and on the airport ramp, where weather conditions and noise levels can vary. The role may involve all shifts, including weekends, nights, holidays, and irregular shifts, and some travel may be required. Employment is contingent on a valid driver’s license and clear driving record, a 10-year Criminal History Records Check, and a drug screen as required. Proof of high school or GED completion is required, and applicants must be at least 18 years old.

Requirements

Proven success as a team leader, including the ability to plan manpower and equipment in advance.
Ability to work independently and set and meet personal deadlines.
Ability to work well with all levels of management and support staff.
Ability to defuse conflicts among team members.
Familiarity with Microsoft Office Suite.
Prior experience with internal control processes for accountable items.
Valid driver’s license and clear driving record.
Successful completion of a 10-year Criminal History Records Check and drug screen, as required.
Proof of high school or GED completion.
At least 18 years of age.

Nice To Haves

Two years of supervisory experience in both Operations and Customer Care.
Working knowledge of the Airport Operations Area environment.
Extensive knowledge of QIK, Sabre, and the Internal Controls Manual (ICM).
Bachelor’s degree in Aviation, Business, or a related field.

Responsibilities

Oversee station labor relations, operational efficiency, maintenance, facilities, safety, and security.
Manage daily operations with company goals and customer expectations in mind.
Coach staff and provide career development.
Correct non-compliant behavior and impose disciplinary action as required.
Implement the company’s culture, policies, and goals in daily work routines.
Manage Shift Managers, Supervisors, and Agents.
Complete daily, weekly, and monthly reports.
Schedule staff, including work assignments and rotations, employee breaks, overtime assignments, and coverage for absent employees.
Conduct employee performance reviews.