General Manager

EōS Fitness•San Antonio, TX

6d•$65,000 - $70,000

About The Position

EōS Fitness is seeking a highly motivated, sales-driven leader to serve as General Manager. Reporting to the District Sales Manager, the General Manager is responsible for improving sales and business processes, developing a team of leaders, and helping members achieve their health and wellness goals. The role involves building connections with prospective members, guiding them through the membership journey, and supporting their success. The position’s purpose is to develop a team that delivers an exceptional customer experience and achieves business objectives. The ideal candidate has a passion for fitness, a drive for success, a history of commitment and results, and the ability to motivate clients and employees. EōS Fitness describes its work environment as bold, upbeat, motivating, energetic, and collaborative, and emphasizes its core values: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Requirements

At least 2 years of sales management experience.
3–4 years of customer service experience.
Prior experience in or a strong interest in the fitness industry.
Strong verbal and written communication skills for interacting with employees, management, and vendors.
Excellent relationship-building and influencing skills with people at all levels and across functions.
Strong attention to detail and a systematic, thorough approach to problem solving.
Good time-management, organizational, and record-keeping skills.
Excellent MS Office skills.
Embrace EōS Fitness’ core values.
Successfully pass a background check.
Obtain CPR certification within 30 days of hire.
Ability to work in a gym setting, move about club floors and rooms, and communicate with employees, members, and the public.
Ability to access and operate the Company computer system, prepare documents, enter data, and read reports from a computer database or email system.
Ability to bend routinely and repetitively and lift more than 40 lbs.

Responsibilities

Hire, train, schedule, and supervise staff, including Assistant General Managers and Fitness Consultants.
Communicate goals, expectations, and procedures clearly to staff so they understand their roles and responsibilities.
Set and achieve membership and revenue goals, track KPIs, and develop strategies to improve retention and increase new sign-ups.
Provide staff with clear, specific, constructive performance feedback, recognizing strengths and identifying areas for improvement.
Deliver high-quality customer service by addressing member concerns and complaints, managing membership inquiries, and resolving issues promptly.
Engage with members in a friendly, approachable manner, listen to their needs and concerns, and provide clear, helpful responses.
Ensure compliance with health and safety regulations, maintain proper certifications, and implement safety protocols.
Supervise facility maintenance and cleanliness, including equipment, locker rooms, and common areas.
Communicate calmly and clearly with staff and members during emergencies or unexpected disruptions, providing instructions and updates to support their safety and well-being.

Benefits

Free membership for the employee and one additional family member.
Discounted personal training and merchandise, including supplements.
Employee referral program.
Daily Pay access to funds before payday.
Competitive pay, vacation pay, holiday pay, and sick pay.
Group health, dental, vision, supplemental life, and Employee Assistance Program offerings.
401(k) with company matching.
Personal education growth options through Sophia Learning.
Energetic and collaborative team.
Management team that supports professional development.