General Manager

Bagel Brands•Hermantown, MN

21d•$21 - $40•Onsite

About The Position

The General Manager is accountable for the coffeehouse’s overall performance, including financial results, team effectiveness, and guest experience. Reporting to the Area or District Manager, the General Manager leads daily operations and builds an engaged, high-performing team by setting expectations, holding team members accountable, and maintaining a healthy coffeehouse culture centered on exceptional guest service. The role focuses on sales and traffic growth, team development and coaching, and leading by example. The General Manager is responsible for staffing, scheduling, training, guest satisfaction, service quality, inventory, operational readiness, financial performance, cash controls, loss prevention, and food safety. The position requires full-time availability of 40–47 hours per week and regularly involves overtime, including early mornings, evenings, weekends, and holidays.

Requirements

At least 1–2 years of restaurant, retail, or guest service management experience, or a combination of experience and education.
Must be at least 18 years old.
Valid driver’s license and reliable transportation for supply chain, operational, and marketing tasks.
Reliable transportation to and from the workplace.
Ability to work full-time, 40–47 hours per week, and regularly work overtime, including early mornings, evenings, weekends, and holidays.
Ability to reach, lift up to 50 pounds, sit, stand for 4 to 8 hours, bend, and move intermittently during working hours, with or without reasonable accommodation.

Nice To Haves

ServSafe certification, or ability to obtain it within 90 days of employment.
Experience with sales building, Profit & Loss (P&L) statements, recruitment, and training.
Proficiency with coffeehouse systems including Toast, CrunchTime, Teamwox, EcoSure, Medallia, Workday, and Beekeeper.
High school diploma or GED equivalent.

Responsibilities

Maintain staffing levels that meet business needs across shifts, create accurate demand-based schedules, publish them on time, and develop bench strength and succession plans.
Build and retain a skilled team through goal setting, coaching, recognition, engagement resources, and actions to reduce turnover.
Own role-based and promotional training, onboarding, and related development initiatives.
Provide individualized coaching and support, address team member concerns promptly, and help team members reach their potential.
Model company policies and standards and maintain a safe, supportive environment for team members and guests.
Use designated company systems accurately and on time for administrative and operational tasks, records, performance monitoring, and follow-up.
Lead the team in delivering Caribou’s STAR guest service model through craft, hospitality, consistency, training, coaching, and recognition.
Improve guest satisfaction, service speed, and loyalty using guest feedback and coffeehouse data.
Ensure food and beverages meet standard operating procedures and brand standards.
Coach the team to anticipate guest and daypart demand and prepare for peak periods.
Manage guest experience across in-coffeehouse, drive-thru, mobile order, and delivery channels, maintaining service speed and order accuracy.
Resolve guest, team, supply chain, and asset-related issues in a timely manner.
Lead coffeehouse performance to drive sales, profitability, and operational excellence, including local marketing execution.
Maintain a consistent and adaptable coffeehouse presence in line with scheduling standards, including during peak periods, inventory work, administrative work, promotional sets, and holidays.
Ensure the coffeehouse is open, staffed, and operational during expected business hours, taking ownership of shift coverage and providing direct operational support when needed.
Manage inventory, replenishment, waste, and assets to maintain accurate levels, minimize loss, allocate resources efficiently, and support operations.
Manage the coffeehouse P&L and safeguard company resources.
Drive sales while managing labor, cost of goods, waste, and controllable expenses; support cash flow growth through disciplined fiscal responsibility.
Motivate the team to meet and exceed sales goals during promotions, seasonal windows, and daily operations.
Own cash controls and loss prevention, enforce accurate cash handling and register accountability, manage cash over/short to standard, and protect the coffeehouse from loss.
Maintain food safety, sanitation, and health protocols.
Demonstrate Caribou’s core values, communicate transparently, follow through consistently, and remain composed in dynamic environments.
Lead change, foster adaptability, support equitable people-development and goal-achievement standards, and collaborate with General Manager peers.
Give and receive feedback constructively, handle challenging situations and confidential information professionally, and resolve difficult conversations in a timely manner.
Learn new systems and tools as they are introduced.