General Manager

The Commonwealth • Richmond, VA

6d

About The Position

The General Manager has ultimate responsibility for all hotel operations and sales functions. The role focuses on creating a positive work environment where team members feel valued and provide consistently high-quality service to guests. The General Manager inspires the team, conducts regular inspections, and ensures product quality and service expectations are met across the hotel, including cleanliness, maintenance, and adherence to brand standards.

The General Manager is responsible for delivering bottom-line results that meet or exceed hotel goals through team member and guest satisfaction, achievement of budgeted revenue, and expense control to maximize profitability. The position also develops department managers and team members, maximizes revenue, oversees business and marketing plans and budgets, and represents the hotel in the local community.

Requirements

• Bachelor's degree in hotel management or equivalent.
• At least 3 years of previous Assistant General Manager and/or General Manager experience.
• Exemplary interpersonal and leadership skills and a professional, caring demeanor toward team members and guests.
• Strong organizational, time-management, and technology skills.
• Documented, proven track record of guest service success.
• Documented, proven success in achieving revenue and profitability growth.
• Positive references from superiors, colleagues, and subordinates.

Responsibilities

• Develop subordinates through training, motivation, and mentorship, and hold managers accountable for their departments' success.
• Inspire team members to provide consistent superior guest service and empower them to resolve guest complaints through appropriate service recovery.
• Maximize hotel revenues by anticipating and responding to market conditions and developing strategic initiatives based on market demand.
• Identify opportunities to grow RevPAR and RGI through competitor intelligence analysis.
• Work with the Director of Sales to develop, implement, and monitor annual business and marketing plans, including participation in appropriate local and brand marketing campaigns.
• Propose the annual budget and recommend capital improvements that enhance company assets, increase guest loyalty, and comply with brand standards.
• Control labor and operational expenses within budget guidelines to maximize profit.
• Analyze business information to identify product and service successes and opportunities, and use findings to improve operational efficiency and the guest experience.
• Represent the hotel in the local community, participate in appropriate industry and civic organizations, and build relationships with local officials and top clients.
• Conduct regular inspections to ensure product quality, cleanliness, maintenance, service expectations, and brand standards.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k) plan with company match
• Paid holidays
• Early access to earned wages
• Company-paid life insurance
• Company-paid short-term and long-term disability insurance
• Company-paid accident and hospital indemnity insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager