General Manager

RDM Holding Company • Fort Wayne, IN

3d

About The Position

SERVPRO Team Miller is a family-owned and operated SERVPRO franchise with more than 40 territories across Illinois, Indiana, Michigan, and Florida. The company emphasizes teamwork, internal growth, and training and certifications. The General Manager helps customers through fire and water damage situations and is expected to lead the team toward high-quality service and customer satisfaction.

The General Manager coordinates and oversees the franchise’s daily operations, hires and develops the team, and leads managers handling restoration projects. The role includes managing operational divisions, establishing business plans and budgets, maintaining processes and safety practices, and ensuring effective communication with customers and clients. A strong reconstruction background is sought. The position requires regular physical activity, including lifting, climbing, working in confined or elevated spaces, and working around cleaning agents.

Requirements

• High school diploma or GED.
• At least 3 years of management experience.
• IICRC certifications: WRT and ASD.
• Reconstruction background in the industry.
• Proficiency with Xactimate.
• Experience building a strong team, with tangible leadership skills.
• Strong process- and results-driven attitude.
• Ability to multitask and remain detail-oriented.
• Knowledge of relevant computer applications.
• Ability to lift at least 50 pounds regularly and occasionally lift up to 100 pounds with assistance.
• Ability to climb ladders, work at ceiling heights, and work in tight spaces such as crawl spaces and attics.
• Ability to repetitively push, pull, lift, and carry objects.
• Ability to work with or around cleaning agents.

Nice To Haves

• Associate’s and/or bachelor’s degree preferred.
• At least 2 years of restoration industry experience preferred.
• IICRC Master designation is a plus.

Responsibilities

• Manage and monitor multiple operational divisions.
• Create and maintain annual business plans and goals.
• Develop the annual company budget, including projected revenue, expenses, and desired profit margin.
• Lead a team of managers as they respond to and manage restoration projects.
• Ensure clear communication between customers and clients to achieve high satisfaction.
• Ensure job processes and procedures are followed, including safety training and guidelines.
• Recruit, hire, train, and develop managers and staff.
• Coordinate and oversee the franchise’s daily operations.

Benefits

• Medical, vision, and dental coverage.
• 401(k) matching.
• Company-paid life insurance.
• Paid time off.
• Paid holidays.
• Paid career training and certification opportunities.
• Employee referral program.
• Customer service recognition program.
• Competitive compensation.
• Career progression.
• Professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED