General Manager
About The Position
MV Transportation is seeking a General Manager for a proposed business to provide leadership and direction at an assigned operating location and ensure delivery of annual business plans. The General Manager controls the daily operation of the transportation contract in compliance with the contracting agency’s policies and company procedures. The role oversees customer relations, staffing, fleet maintenance, safety and training, operational and financial performance, labor relations, and contract renewal support. The General Manager also develops and presents the location’s annual budget. Additional duties may depend on individual contract requirements.
Requirements
- At least five years of experience managing an operation of similar size and scope.
- A four-year or advanced college degree in a related major.
- Demonstrated experience managing bus operations or multimodal systems, including oversight of fleet, maintenance, scheduling, and customer service operations.
- Strong written and verbal communication skills.
- Strong analytical skills and the ability to develop solutions to operational challenges through planning and implementation.
- Familiarity with State and FTA regulations for transit operations.
- Full understanding of dispatch, scheduling, driver recruitment, and DOT and FTA safety compliance.
- Proficiency with MS Office and the ability to multitask.
Nice To Haves
- Industry certifications are highly desirable.
- Experience collaborating with unionized staff and managing labor relations is desirable.
Responsibilities
- Manage customer relations through direct contact and outreach programs.
- Identify, select, train, and mentor location staff.
- Communicate frequently with location staff and support team members.
- Oversee the vehicle maintenance plan and ensure fleet availability meets service requirements.
- Oversee safety and training programs, plans, and processes to ensure compliance with company, contract, and regulatory requirements.
- Maintain routine client contact to meet or exceed expectations.
- Conduct periodic departmental audits.
- Review key operational metrics daily, weekly, and monthly.
- Continuously manage location financial metrics, report exceptions, and develop action plans to meet financial, safety, and operational expectations.
- Implement, promote, and adhere to company policies and procedures.
- Interact with the bridges committee to support positive changes to policies, procedures, and programs.
- Participate in location labor and employee relations activities.
- Provide information and insight to support location contract renewals.
- Create and present the location’s annual budget.
- Perform additional duties and responsibilities based on individual contract requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
