General Manager

Community Choice Financial Family of Brands•Sandersville, GA

21d•Onsite

About The Position

The General Manager leads the daily operations and overall performance of a TitleMax store in Sandersville, Georgia. The role is responsible for growing revenue, maintaining compliance, building customer loyalty through high-quality service, and developing team members. The position works in a fast-paced, customer-focused environment and includes hands-on coaching, training, and career development opportunities. This is an hourly position paying $19.25 per hour and eligible for performance bonuses. The General Manager works a full-time schedule of at least 40 hours per week, with regular in-person attendance, including weekends. The role may involve work outside the store, such as vehicle appraisals, errands, and external marketing.

Requirements

High school diploma or equivalent.
At least two years of experience with proven success in a supervisory or leadership role in retail, finance, service, or a related industry.
Operations experience in a leadership capacity.
Excellent verbal and written communication skills.
Proficiency with phones, Point of Sale systems, Microsoft Office, and other systems.
Valid driver's license, auto insurance, and a personal vehicle for use throughout the workday; mileage is compensated.
At least 18 years of age, or 19 in Alabama.
Successful completion of a background check, conducted and considered in accordance with applicable law.
Ability to meet physical demands, including frequently remaining stationary and standing up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Nice To Haves

Associate degree or higher.
Experience in check cashing, document verification, or money order processing.
Bilingual English/Spanish ability; this may be required at certain locations.

Responsibilities

Manage overall store performance to meet or exceed Company standards.
Coach, lead, and develop team members in business growth, systems, Company standards, account management, collections, job duties, and performance reporting.
Lead local marketing efforts, business-to-business partnerships, referral generation, and community and in-store events.
Examine, evaluate, and process loan and pawn applications and related transactions, and assess risk within established limits.
Enforce quality standards, procedures, and applicable local and state laws and regulations.
Participate in audits and compliance reviews as directed by the corporate office or District Manager.
Supervise office security, cash management, and loss prevention, including documenting cash overages and shortages, vault activity, inventory, deposits, and expenses.
Conduct opening and closing procedures and train staff in keyholder duties.
Participate in selecting, reviewing, hiring, and retaining employees.
Develop work schedules based on budget, workloads, and store needs, and ensure adequate staffing.
Handle complex customer situations with integrity and professionalism.
Monitor and maintain store appearance and address basic facility needs, including scheduling maintenance services.
Oversee the store planogram and ensure seasonal and promotional marketing materials are displayed properly.
Perform applicable duties outside the office, including on-site vehicle appraisals, store errands, and external marketing.
Work efficiently in a fast-changing environment, manage multiple challenging tasks, and meet individual and team performance standards.
Perform additional tasks as directed by leadership.
Maintain a full-time schedule of at least 40 hours per week with regular in-person attendance, including weekends.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company's eleven brands.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage choices, all including telemedicine and medical spending account options (HSA/FSA).
Traditional and Roth 401(k) retirement plans with a Company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Free access to mental health resources, life coaching, and other Employee Assistance Program resources for employees and family members.
Free access to discounts from nationwide and local retailers through a Discount Marketplace.
Paid time off starting at 12 days in the first year, increasing with tenure.
Business-casual dress code that includes jeans and sneakers.
Performance bonuses.