General Manager - Comfort Inn & Suites Pittsburgh Airport

Palette Hotels•Moon Township, PA

18d

About The Position

Palette Hotels is seeking a dynamic, passionate, and experienced General Manager to lead the team at Comfort Inn & Suites Pittsburgh Airport. The General Manager drives profitability and operational excellence while developing talent and delivering exceptional service and guest experiences. The role oversees hotel operations, budgets, forecasting, staffing, payroll, expenses, property maintenance, safety, sanitation, service quality, and compliance with company policies and brand standards. The General Manager works with department heads and staff to improve performance, foster a positive and productive workplace, and align operations with business goals. Palette Hotels describes its workplace as team-based and focused on meaningful hospitality careers, competitive salaries, health benefits, training and development, and promotion within the organization. The company is an equal opportunity employer, maintains a drug-free workplace policy, and participates in E-Verify.

Requirements

Former Hotel General Manager with 2 years of experience.
Comprehensive knowledge of hotel operations, including budgeting, accounting, sales procedures, and personnel management.
Ability to select, develop, and motivate staff.
Ability to oversee products, inventory, consumables, and equipment maintenance in support of hotel cost objectives and operational standards.
Ability to manage revenue streams, accounts receivable, and cash-handling procedures.
Ability to uphold service standards and provide constructive guidance to the team.
Demonstrated ability to build and lead a cohesive team, align team efforts with strategic goals, inspire confidence, build trust, and foster collaboration.
Strong communication skills, including the ability to convey information clearly, engage audiences, and build trust with customers and internal partners.
Forward-thinking, adaptable, and creative in responding to a dynamic and diverse environment.
Ability to positively represent the hotel, company, and brand to guests and the community.

Responsibilities

Collaborate on developing and managing operating budgets to meet financial objectives.
Maintain standards for guestroom cleanliness, function room and public space setups, facility maintenance, service delivery, and employee performance; inspect at least 10 rooms weekly.
Analyze hotel operations, meet with department heads to review performance, and implement suggestions to improve efficiency and effectiveness.
Recruit, train, mentor, and develop department heads; communicate company policies, monitor performance, delegate responsibilities, and hold leaders accountable to standards.
Oversee employee onboarding and offboarding, support a positive work environment, counsel employees when needed, and implement programs to improve morale and motivation.
Update forecasts regularly and use them to inform business decisions and control costs.
Participate in and lead internal meetings on sales, forecasting, quality control, and safety.
Prepare and submit timely, comprehensive reports with actionable operational improvement strategies, and ensure safety and security reporting compliance.
Manage proactive property maintenance and submit an annual prioritized list of required capital improvements.
Analyze work assignments to establish staffing guidelines, monitor payroll daily, take corrective action, review and approve overtime, maintain accurate employee records, and submit payroll on time.
Monitor, review, and approve hotel expenses to maintain budget compliance and financial efficiency.
Conduct regular property inspections and implement measures to protect guest and employee safety and prevent fire, injury, and unsanitary conditions.
Gather and analyze competitor rate information to maintain a strategic market position.
Ensure compliance with company policies, procedures, and brand standards.
Oversee products, inventory, consumables, and equipment maintenance in line with cost objectives and operational standards.
Manage hotel revenue streams, accounts receivable, and cash-handling procedures to support financial integrity and profitability.
Communicate and reinforce service standards through actionable guidance for the hotel team.
Build and lead a cohesive team, encourage trust and collaboration, and align team efforts with strategic goals.
Foster team cohesion and engagement through hands-on leadership and proactive interaction.
Partner with internal business units to support a unified and productive organizational culture.