General Manager - Comfort Inn & Suites Pittsburgh Airport

Palette Hotels•Moon Township, PA

4d•Onsite

About The Position

Palette Hotels is seeking a dynamic, passionate, and experienced General Manager to lead our hotel team. The ideal candidate will drive maximum profitability while cultivating top talent to deliver exceptional service and create unforgettable guest experiences, all with a focus on operational excellence.

Requirements

Capable of positively representing the hotel, the company, and the brand to guests and the community, embodying its values and commitment to excellence.
Comprehensive knowledge of all operational phases of the hotel, with specialized expertise in budgeting, accounting, sales procedures, and personnel management, including the ability to effectively select, develop, and motivate staff.
Directly or indirectly oversee all products, inventory, and consumables, ensuring their preparation and use align with the hotel's cost objectives.
Managed product inventory, consumables, and equipment maintenance, ensuring all hotel assets, including building infrastructure and furnishings, met operational standards and efficiency requirements.
Directly and indirectly manage all revenue streams, accounts receivable, and enforcement of cash handling procedures to ensure financial integrity and profitability.
Uphold impeccable service standards and expectations, translating them into actionable, positive guidance for the hotel team to deliver exceptional guest experiences.
Demonstrated ability to build and lead a cohesive team, aligning individual and group efforts with strategic goals to drive business success. Must inspire confidence, build trust, and foster collaboration among team members, industry partners, competitors, and owners.
Proficient in conveying information and ideas clearly across various media, engaging audiences, and fostering understanding and retention. Skilled at building trust and openness with customers and internal partners.
Forward-thinking, adaptable, and creative in responding proactively to a dynamic and diverse environment.
Strengthen team cohesion and engagement by fostering a positive workplace culture through hands-on leadership and proactive interaction.
Effectively partner with internal business units to ensure a unified and productive organizational culture.
Former Hotel General Manager with 2 years of experience.

Responsibilities

Collaborate on the development and management of operating budgets to ensure financial objectives are met.
Uphold high standards for guestroom cleanliness, function room and public space setups, facility maintenance, service delivery, and employee performance. Conduct weekly inspections of at least 10 rooms to ensure compliance with quality standards.
Regularly analyze hotel operations, meet with department heads to review performance, and implement suggestions to enhance efficiency and effectiveness
Recruit, train, and mentor department heads. Communicate company policies, monitor their performance, delegate responsibilities, hold them accountable for meeting standards, and support their professional growth.
Successful onboarding and offboarding of employees. Work closely with department heads and staff to foster a positive work environment. Counsel employees when necessary and implement programs to boost morale and motivation. Delegate tasks effectively to maximize team productivity.
Update forecast regularly and use that data to inform business decisions and control costs. Actively participate in and lead internal meetings focused on sales, forecasting, quality control, and safety to align team efforts with business goals.
Prepare and submit timely, comprehensive reports, including actionable strategies for operational improvements. Ensure compliance on safety and security reporting.
Manage proactive property maintenance to ensure upkeep. Annually prepare and submit a prioritized list of required capital improvements for the property.
Analyze work assignments to establish staffing guidelines, monitor payroll performance daily, and take corrective actions as needed. Approve and review overtime requests, ensure accurate employee records, and manage timely payroll submission.
Monitor, review, and approve all hotel expenses to maintain budget compliance and financial efficiency.
Conduct regular property inspections and implement measures to ensure guest and employee safety, preventing risks related to fire, injury, or unsanitary conditions.
Gather and analyze competitive rate information to maintain a strategic market position.
Ensure adherence to all company policies, procedures, and brand standards to maintain consistency and operational excellence.