General Manager

Community Choice Financial Family of Brands•Des Moines, IA

7d•Onsite

About The Position

The General Manager leads the daily operations and overall performance of a Check Into Cash store in Des Moines, Iowa. The role focuses on growing revenue, maintaining compliance, and building customer loyalty through high-quality service. The General Manager leads and develops the team, manages store operations and risk, and supports local marketing and community engagement. The position includes hands-on coaching, leadership development, and performance-based advancement opportunities. Compensation is $19.25 per hour, with eligibility for performance bonuses. This is a full-time, in-person position requiring at least 40 hours per week and regular attendance, including weekends. Store schedules and minimum hours may vary by brand and may be changed by the company. The job involves frequent standing, moving around the store and outdoors, transporting items weighing up to 25 pounds, and using mechanical controls such as a keyboard. The role also requires a valid driver's license, auto insurance, and use of a personal vehicle during the workday; mileage is compensated.

Requirements

High school diploma or equivalent.
At least two years of successful supervisory or leadership experience in retail, finance, service, or a related industry.
Operations experience in a leadership capacity.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other systems.
Valid driver's license, auto insurance, and a personal vehicle for use throughout the workday; mileage is compensated.
At least 18 years of age (19 in Alabama).
Ability to meet the physical demands of the position, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
Successful completion of a background check, conducted and evaluated in accordance with applicable law.

Nice To Haves

Associate degree or higher.
Experience in check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; may be required at certain locations.

Responsibilities

Manage overall store performance to meet or exceed company standards.
Coach, lead, and develop team members, including training on systems, company standards, account management, collections, job duties, and performance reports.
Lead local marketing efforts, business-to-business partnerships, referral generation, and community and in-store events to grow revenue.
Examine, evaluate, and process loan or pawn applications and related transactions, assessing risk within established limits.
Enforce quality standards, procedures, and applicable local and state laws and regulations; participate in audits and compliance reviews as directed.
Supervise office security, cash management, and loss prevention, including verifying and documenting cash overages or shortages, vault activity, inventory, deposits, and expenses.
Conduct opening and closing procedures and train staff in keyholder duties.
Participate in employee selection, reviews, hiring, and retention.
Develop work schedules in accordance with budgets, workloads, and store needs, and ensure optimal staffing.
Handle complex customer situations with integrity and professionalism.
Maintain the store's internal and external appearance and address basic facility needs, including scheduling maintenance and overseeing planograms and promotional displays.
Perform applicable duties outside the office, including on-site vehicle appraisals, store errands, and external marketing.
Work efficiently in a fast-paced, changing environment, manage multiple tasks, and meet individual and team performance standards.
Complete additional tasks as directed by leadership.
Maintain a full-time schedule of at least 40 hours per week with regular in-person attendance, including weekends.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to an e-learning system with professional and personal development modules.
Cross-brand training and opportunities across the company's brands.
Key holder program to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance options, including telemedicine and medical spending account options (HSA/FSA).
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program offering mental health resources and life coaching for employees and family members.
Discount Marketplace access to discounts from nationwide and local retailers.
Paid time off, starting at 12 days in the first year.
Business-casual dress code that includes jeans and sneakers.
Performance bonuses.