General Manager – Family Entertainment Center

Momentum Enterprises•Framingham, MA

2d•$65,000 - $75,000•Onsite

About The Position

Launch Entertainment is hiring General Managers to lead its family entertainment centers in Westboro, Woburn, North Attleboro, Framingham, and Norwood, Massachusetts. The General Manager owns the guest experience, team, and business results at a Launch park and sets the tone for its operations. This is a full-time, on-site role with a schedule that flexes to meet business needs, including evenings, weekends, and holidays. Pay is $65,000–$75,000 per year based on experience, plus monthly performance bonus opportunities. The General Manager hires, trains, and develops the team; coaches managers and staff; and leads regular meetings. The role sets guest-service standards, handles concerns, responds to online reviews, and seeks ways to improve visits. It also owns the P&L, sales targets, and profitability; manages labor costs and scheduling; and oversees POS, inventory, cash handling, vendors, and food and beverage standards. The General Manager ensures the park is safe, maintained, and compliant, partners with the Events Team on sales goals, and represents Launch in the local community.

Requirements

At least 3 years of management experience in hospitality, retail, food service, or family entertainment.
Experience in a high-volume, guest-facing environment, including events or food and beverage.
Budget and P&L management experience.
Comfort with POS systems, cash handling, and Google Workspace.
ServSafe certification, or ability to obtain it within 90 days of hire.
At least 21 years old.
Able to stand for 8 or more hours and lift up to 50 lbs.

Nice To Haves

QuickBooks experience.
First Aid, AED, or TIPS certification.
A degree.

Responsibilities

Hire, train, and develop a high-performing team, including running regular auditions to maintain staffing.
Coach managers and staff through performance evaluations and day-to-day feedback.
Host weekly manager meetings and monthly all-staff meetings to celebrate successes and address challenges.
Set guest-service standards and resolve guest concerns with urgency and care.
Respond promptly to online reviews and continually look for ways to improve each visit.
Own the P&L, set sales targets, and drive profitability.
Control labor costs through scheduling informed by business forecasts.
Oversee POS, inventory, cash handling, vendors, and food and beverage standards.
Keep the park safe, well maintained, and compliant.
Partner with the Events Team on sales goals and represent Launch in the local community.
Live and promote Momentum's Core Values.