Customer Service Associate (Family Entertainment Center)

Round One Entertainment • Burbank, CA

2d

About The Position

Round One at Burbank Town Center is hiring Customer Service Associates for its Bowling and Events, Food & Beverage, Amusement (Arcade), and Cleaning departments. The position is for closing shifts; the store closes at 2:00 a.m. Associates provide guest service and help maintain clean, safe, and welcoming areas across the family entertainment center. Employees in the Food & Beverage department who work at the bar must be at least 21 years old.

The job involves department-specific duties such as operating registers and POS systems, handling sales and reservations, assisting with bowling and events, preparing and serving food and drinks, maintaining inventory, and cleaning entertainment, dining, and restroom areas. Employees may also support other departments as needed. The work takes place in a bowling center and arcade with typically loud noise, dust, and activity. The position requires frequent mobility and standing or walking for extended periods, and lifting or moving up to 100 pounds with assistance.

Requirements

• High school diploma or GED.
• One to two years of experience in a hospitality or retail environment.
• For Food & Beverage employees working at the bar, must be 21 or older.
• Ability to bend, stretch, twist, climb, and move flexibly in small spaces.
• Ability to stand and walk for extended periods without breaks during busy times.
• Ability to handle, feel, and reach with hands and arms.
• Ability to lift or move up to 100 pounds with assistance.

Nice To Haves

• Open availability or flexibility to work closing shifts on weekends and holidays.

Responsibilities

• Operate POS registers for game card sales and prize redemptions; maintain arcade and redemption inventory; keep the game floor clean, stocked, and welcoming; perform opening and closing procedures; and assist guests.
• Assign bowling lanes, lend equipment, support bowling promotions, clean and reset bowling and activity areas, assist with basic maintenance and customer instruction, process sales and reservations, and support parties and events.
• Prepare and serve food and drinks; operate POS systems; clean kitchen and dining areas; open and close the food service area; manage inventory; and support other departments when needed.
• Follow cleaning department procedures and schedules; clean, sanitize, and replenish restrooms; clean furniture, arcades, and equipment; sweep, mop, and vacuum floors; empty and clean waste containers; wash walls and glass; and use ladders when required.
• Apply company policies for alcohol and age-restriction control and lost-and-found procedures.
• Seek more efficient or less expensive ways to improve department work processes.
• Maintain confidentiality of company policies and procedures and keep the work area clean and safe.

Benefits

• One hour per week to play non-prize arcade games.
• 90 minutes of bowling per week, with shoes included.
• One hour per week of karaoke or billiards.
• 50% discount on food items per working shift.
• One complimentary beverage per working shift.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED