Customer Service Associate - Galter Life Center
About The Position
The Customer Service Associate works at the Galter Life Center fitness center in Chicago, Illinois, and supports the center’s mission through courteous, service-oriented interactions with members and guests. The role is part time for 20 hours per week, with scheduled shifts on Tuesday from 1:00–8:00 p.m., Friday from 4:45 a.m.–12:30 p.m., and every other Sunday from 6:15 a.m.–12:00 p.m. No travel is required. The associate greets members and guests, records facility entry, verifies membership information, and responds to questions about classes, programs, services, and promotions. The role also includes giving facility tours, processing product and service sales and membership payments, updating member details in CSI software, and promptly handling and routing a high volume of telephone calls. Endeavor Health describes itself as an integrated healthcare delivery system serving more than 4.2 million residents across six northeast Illinois counties. It has more than 25,000 team members, more than 6,000 physicians, over 300 ambulatory locations, and eight acute care hospitals. The organization emphasizes career development, connection and belonging, and providing safe, seamless, personal care.
Requirements
- High school diploma.
- Prior customer service or desk operations experience.
- Must be at least 18 years of age.
Responsibilities
- Demonstrate commitment to the mission of Galter Life Center, provide service-oriented support, and follow the center’s responsibilities and standards.
- Greet every member and guest entering or leaving the facility.
- Swipe or enter each member or guest into the facility and verify membership information.
- Provide general information about classes, programs, services, and promotions, and answer inquiries in person or by telephone.
- Refer questions to the appropriate person when unable to assist or unfamiliar with the subject.
- Conduct facility tours and answer general membership questions.
- Complete register transactions for products and services and accept membership payments.
- Update basic member information, including address, email, phone number, and credit card details, in CSI software.
- Promptly and courteously answer a high volume of incoming calls and transfer calls to appropriate personnel.
Benefits
- Incentive pay for select positions.
- Opportunity for annual increases based on performance.
- Career pathways to promote professional growth and development.
- Medical, dental, pet, and vision options.
- Tuition reimbursement.
- Wellness Program Savings Plan.
- Health Savings Account options.
- Retirement options with company match.
- Paid time off and holiday pay.
- Community involvement opportunities.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
