Customer Service Associate - Galter Life Center

Endeavor Health•Chicago, IL

9d•Onsite

About The Position

The Customer Service Associate works at Galter Life Center in Chicago, Illinois, supporting fitness center members and guests. The role provides front-desk customer service, facility information, membership assistance, and register transactions. This is a part-time position for 20 hours per week, scheduled Tuesdays from 1–8 p.m., Fridays from 4:45 a.m.–12:30 p.m., and every other Sunday from 6:15 a.m.–12 p.m. No travel is required. The associate is expected to demonstrate commitment to Galter Life Center’s mission and service standards. Endeavor Health describes itself as a fully integrated healthcare delivery system serving more than 4.2 million residents across six northeast Illinois counties, with more than 25,000 team members, more than 6,000 physicians, over 300 ambulatory locations, and eight acute care hospitals.

Requirements

High school diploma.
Prior customer service or desk operations experience.
Must be at least 18 years of age.

Responsibilities

Greet every member and guest entering and exiting the facility.
Swipe or enter members and guests into the facility and verify membership information.
Provide information about classes, programs, services, and special promotions, and answer questions in person or by telephone.
Refer inquiries to the appropriate person when unable to assist.
Conduct facility tours and answer general membership questions.
Complete register transactions for products and services and accept membership payments.
Update basic member information, including address, email, phone number, and credit card information, in CSI software.
Answer high volumes of incoming calls promptly and courteously, and transfer calls to appropriate personnel.
Demonstrate commitment to the mission of Galter Life Center, maintain a service orientation, and adhere to its responsibilities and standards.