Family Entertainment Center Host

The Bay Club Company • Issaquah, WA

5d

About The Position

Arena Sports Family Entertainment Center (FEC) Hosts support customer enjoyment by greeting customers, explaining attraction rules and safety protocols, answering questions, and helping ensure attractions run smoothly. Hosts provide enthusiastic customer service and support while adhering to FEC safety rules and making sure customers follow attraction policies. The role also includes setting up, cleaning, maintaining, and testing attractions, and may involve fixing equipment and deep cleaning. Hosts complete opening and closing safety checklists and perform other related duties assigned by a Supervisor or Manager.

The position requires clear communication, teamwork, reliability, attention to detail, and adaptability in a changing environment. Hosts regularly interact with outside personnel in person, by phone, and by email, and may need to resolve difficult situations involving unpleasant or angry people. Sitting and standing are as needed; extreme environmental conditions do not exist. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Requirements

• Ability to perform the primary job functions satisfactorily, with reasonable accommodations where applicable.
• Ability to anticipate problems and use deductive reasoning and logic to evaluate possible solutions and choose appropriate actions.
• Ability to read, understand, and communicate information and ideas in writing.
• Ability to understand and communicate ideas and information orally.
• Ability to develop and maintain computer records using Word, Excel, and other software required by TBCC and regulatory agencies.
• Ability to communicate clearly.
• Must be able to work weekends.
• Ability to adapt to a frequently changing environment and problem-solve difficult situations.
• Sitting and standing as needed.

Nice To Haves

• Previous customer service experience is preferred but not required.
• Enthusiastic, friendly, reliable, detail-oriented, team-oriented approach and willingness to go the extra mile for customers.

Responsibilities

• Complete opening and closing safety checklists for the assigned attraction.
• Greet customers.
• Explain safety rules, policies, and how to purchase entry.
• Answer customer questions about FEC attractions, including rules, policies, and hours of operation.
• Adhere to FEC safety rules.
• Set up, clean, and maintain attractions, including deep cleaning, testing, and fixing equipment as needed.
• Ensure customers follow attraction rules and policies.
• Perform other related duties as assigned by the Supervisor or Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed