Food & Beverage Associate (Family Entertainment Center)

Round One Entertainment•Hayward, CA

1d•Onsite

About The Position

The Food & Beverage Associate provides exceptional customer service while supporting the operation of the Food and Beverage Department in a family entertainment center. The role includes operating point-of-sale registers, preparing food and beverages to company standards, maintaining food court areas and supplies, and assisting customers with services such as bowling, karaoke, billiards, and arcade games. The position is part-time, typically 20–25 hours per week, with most assigned shifts occurring at night or on weekends. The facility operates from 10:00 AM to 2:00 AM, with peak hours from 5:00 PM to 2:00 AM. Employees must be at least 21 years old because the role may require serving alcohol at the bar. The stated wage is $19–$21.75 per hour. The employee works in a bowling center and arcade environment with typically loud noise, dust, and high activity. Duties require frequent movement and mobility, including standing and walking for extended periods during busy times, bending, stretching, twisting, climbing, and working in small spaces. The role also requires handling and reaching with hands and arms, and lifting or moving up to 100 pounds with assistance. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Requirements

Must be at least 21 years old because the role requires serving alcohol at the bar.
High school diploma or GED.
One to two years of experience in a fast-food or hospitality environment.
Ability to stand and walk for extended periods without breaks during busy times.
Ability to bend, stretch, twist, climb, and maintain a high level of mobility and flexibility in small spaces.
Ability to handle, feel, and reach with hands and arms.
Ability to lift and/or move up to 100 pounds with assistance.

Nice To Haves

Experience in a bowling or arcade establishment.
Bartending experience.

Responsibilities

Operate point-of-sale registers for food and drinks, including the bar register when directed.
Prepare food and beverage items in accordance with company policies and standards.
Reset and bus the food court seating area.
Wash and dry dishes, glasses, and cooking or food-preparation utensils.
Manage food and beverage inventory according to store policies and procedures.
Maintain proper refrigerator and freezer temperatures.
Manage plates, cups, and other utensils according to store policies and procedures.
Conduct restroom checks and cleaning, including laundering rags.
Respond politely and with a friendly demeanor to customer requests.
Occasionally use the POS system to collect payments and allocate bowling lanes.
Occasionally use the POS system to collect payments and lend out facility equipment, including karaoke and billiards equipment.
Occasionally use the POS system to collect payments and issue arcade cards and credits.
Conduct alcohol and age-restriction controls in accordance with company policies.
Handle lost-and-found procedures according to company policies.
Seek improvements and more efficient or less expensive ways to perform department work.
Comply with and maintain the confidentiality of company policies and procedures.
Maintain a clean and safe working area.
Perform other duties and responsibilities assigned by Store Management.