Entertainment Manager

JW Marriott Savannah•Savannah, GA

22h•Onsite

About The Position

The Events Manager is responsible for managing all aspects and functions of the Convention Services Department in accordance with hotel standards. The role coordinates arrangements and details for client functions and directs, implements, and maintains a management philosophy that guides Convention Services staff. The position is based at the JW Marriott Savannah Plant Riverside District.

Requirements

High school diploma or equivalent required.
Hotel or related-field experience preferred.
Three to five years of progressive experience in a hotel or related field preferred.
Strong computer knowledge and skills required.
Schedule flexibility required; some long hours may be necessary.
Ability to lift, carry, push, pull, or otherwise move up to 20 pounds occasionally and/or up to 10 pounds frequently or constantly.
Warm and friendly demeanor.
Effective verbal and written communication with employees, guests, and vendors at all levels.
Ability to multitask and prioritize departmental functions to meet deadlines.
Attentive, courteous, and service-oriented approach when interacting with guests and employees.
Ability to maintain regular attendance in accordance with hotel standards and scheduling needs.
Ability to maintain high standards of personal appearance and grooming.

Nice To Haves

College coursework in a related field is helpful.

Responsibilities

Plan and execute catering and convention events while building and maintaining customer and account relationships to meet or exceed food and beverage revenue goals.
Oversee client functions to ensure customer satisfaction.
Manage, coordinate, and execute group assignments transferred by the Sales Department.
Monitor contractual agreements relating to meeting space, food and beverage, and special concessions.
Maximize food and beverage revenue through upselling.
Communicate information needed to execute group requirements to hotel departments while maintaining client relationships.
Maintain client relations and ensure event specifications are communicated and executed for meeting planners and attendees.
Review sales contracts and related details, including room blocks, cutoff dates, special concessions, and attrition clauses.
Monitor program deadlines and work with clients to release unneeded meeting space to maximize hotel revenue.
Produce and distribute banquet event orders, diagrams, and event resumes.
Communicate changes to resort departments.
Forecast food and beverage revenues for assigned groups and affiliate business within a 5% variance.
Partner with the Group Reservations Coordinator to ensure suite blocks, room concessions, and special rates are implemented as agreed.
Participate in site visits and planning meetings for upcoming groups.
Verify deposit due dates and billing information at turnover; follow up on deposits and confirm billing type and contact information through departure.
Participate in pre- and post-convention meetings and review the bill with the client.
Attend required hotel meetings and training.
Maintain regular attendance and standards of personal appearance and grooming, including proper uniform and nametag.
Perform other duties as required or assigned.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program (EAP)
Tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law