Entertainment Manager

Osage Casino•Tulsa, OK

22h

About The Position

Responsible for the overall effective and efficient management of Osage Casino entertainment and its sales and special-event operations. The Entertainment Manager leads day-to-day operations and assigned staff, coordinates with casino properties and operational departments, and ensures event needs and customer-service expectations are communicated and met. The position develops business, manages event sales and operations, coordinates internal and external events, oversees vendors and event staffing, and maintains compliance with company policies and applicable gaming regulations. The role oversees event-space calendars, leads and sales reports, event contracts, catering activities, staffing, budgets, and financial performance. It provides leadership, training, performance management, and development for the sales and entertainment teams; supports guests and clients; and may travel locally or regionally between properties. The work includes on-site event coordination and may involve manual event setup and cleanup, evening and weekend work, extended hours, and irregular shifts.

Requirements

Must be at least 21 years of age.
Bachelor’s degree in Event Planning, Hospitality, or a related field and four years of entertainment and/or event experience.
Event and/or catering sales experience in a gaming or hospitality environment.
Must be punctual and dependable, maintain a neat and hygienic appearance, and provide documents showing eligibility to work in the United States.
Must pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license.
Must maintain a valid driver’s license and be able to drive a motor vehicle.
Able to perform essential job functions with or without reasonable accommodation.
Read, write, speak, and understand English; perform basic mathematical computations; follow written and verbal instructions; and prepare documents and reports.
Strong working knowledge of Microsoft Office products, including Excel, PowerPoint, Outlook, and Visio, at least through intermediate skills such as importing/exporting data and creating templates.
A/V experience required.
Sales experience and comfort with business-generation responsibilities; ability to plan and execute sales efforts that drive event-center revenue across properties.
Ability to coordinate and develop all aspects of special events for internal and external clients, work creatively under pressure, meet timelines, and organize materials and priorities.
Ability to exercise sound judgment, identify and avoid legal or safety hazards, respond to inquiries and complaints, and use analytical and problem-solving skills.
Ability to maintain appropriate physical condition and stamina, present a well-groomed appearance, and assist with manual event setup, cleanup, and other physical duties.
Willing and able to work nights and weekends and be on site during special events; travel locally or regionally as needed.
Able to perform the listed physical demands, including lifting up to 75 pounds and pushing, pulling, or dragging up to 100 pounds.
Must maintain confidentiality and establish positive relationships with management, coworkers, guests, and the public; work independently and as part of a team.
Osage, Native American, and Veteran preference applies to all positions at Osage Casinos.

Nice To Haves

Kronos experience preferred.
Caterease experience preferred.
Delphi experience preferred.
Supervisory experience preferred.
Willingness to update job knowledge through educational opportunities, expos or conventions, and professional networks.

Responsibilities

Develop and implement strategic sales plans, solicit business, generate revenue, and pursue new client groups and revenue opportunities.
Receive and delegate leads and requests for proposals, oversee timely follow-through, and represent the sales team at networking, community, and organizational events.
Manage event-space calendars, sales reports, lead lists, mailing lists, event schedules, and required documentation and reports.
Coordinate sales and event operations with other departments and make scheduling decisions for event activities and facilities.
Work with banquet and catering teams to develop off-site catering and oversee off-site events for compliance with local regulations and company policies.
Consult with event participants and involved parties to establish objectives, required services, and fee schedules; coordinate events on site and resolve problems.
Prepare promotional materials and correspondence, evaluate completed activities, and provide post-event evaluation data as appropriate.
Contract and oversee temporary event support staff when needed; schedule event setup and teardown, train staff to improve setup efficiency, and ensure safe techniques and proper equipment care.
Inspect event equipment and meeting rooms for presentation, cleanliness, maintenance, and potential hazards.
Develop sales strategies, messaging, action plans, and training for sales staff; supervise lead development, sales pipelines, and closing event sales.
Communicate company information and staff feedback, conduct regular one-on-one meetings, lead departmental meetings, and relay improvement ideas through the chain of command.
Direct sales and special-event operations in accordance with company policies, budgets, procedures, and specifications; assist clients with planning and implementing events.
Monitor event accounts receivable, approve special-event contract negotiations, and coordinate room blocks and group rates with CRM.
Visit properties to monitor event spaces, maintenance, setups, and staffing; attend events as needed to ensure consistent standards across properties.
Manage relationships with area vendors and coordinate with operational departments to streamline procedures and improve guest service.
Investigate and decide operational matters, guest or employee disputes, and disciplinary issues within authority and in compliance with applicable requirements.
Provide courteous and considerate service to internal and external guests and maintain positive working relationships with employees, clients, and casino guests.
Arrange banquets, meetings, trainings, receptions, and other special events, and develop and maintain client and guest business relationships.
Monitor departmental activities for compliance with company policies and applicable laws, gaming regulations, and regulatory controls; ensure assigned staff understand and follow requirements.
Develop and submit annual departmental operating budgets and justifications, monitor expenses, and approve necessary variances within authority.
Set and adjust performance standards and procedures to improve efficiency and service; analyze departmental statistics, reports, and operating expenses.
Produce weekly sales-generation reports and monthly performance summaries by market segment against plan and prior-year results.
Recruit, select, train, evaluate, and retain qualified staff; provide leadership, coaching, performance feedback, and development plans, and take personnel actions within authority.
Develop staffing plans, training policies, and procedures that support departmental operations, guest-service standards, and fiscal responsibility.
Perform other duties and projects as assigned.