General Manager - Orange County

The Coffee Bean & Tea Leaf

86d

About The Position

The General Manager at The Coffee Bean & Tea Leaf® leads a store team and creates memorable experiences for guests. The role drives profitability, service, performance, and operational excellence through coaching and training; shares coffee and tea expertise with team members and guests; and supports a Total Quality Experience. The General Manager tracks sales, oversees day-to-day store operations and risk management, and supports operational growth. The role also includes visual merchandising and product placement, building the store’s presence in the local community, attracting and retaining talent, and mentoring an Assistant General Manager and other store staff. The company describes its core values as Friendliness, Respect, Ownership, Teamwork, and Honesty (FROTH).

Responsibilities

Lead by example and coach and train the team to drive profitability, service, performance, and operational excellence.
Share coffee and tea knowledge with team members and guests to provide a Total Quality Experience.
Help generate new guests and build a loyal local customer base.
Maintain a safe store environment for employees and guests.
Track sales and oversee day-to-day store operations and risk management to manage a profitable store.
Support store growth by contributing operational tasks, ideas, and support.
Use visual merchandising and product placement to create memorable guest experiences.
Connect with the local community to build store presence and attract and retain talent.
Mentor an Assistant General Manager and other store staff through knowledge sharing and by embodying the company’s guiding principles.