General Manager

Ulta Beauty, Inc. • Concord, CA

6d

About The Position

The General Manager (GM) leads a single Ulta Beauty retail store, including its salon, in alignment with the company’s mission, vision, and values. The GM leads a team of managers and is accountable for developing a high-performing team that delivers top-line sales growth. The role manages store performance, people, and processes, with a focus on sales and service, expense control, talent acquisition and development, operating procedures, and compliance.

The GM promotes accountability for sales, guest loyalty, payroll, omni-channel performance, and retail shrink; uses forecasts and payroll budgets to support effective scheduling; and addresses issues identified through reporting, store visits, or audits. The role also delivers makeup applications, skincare analysis, and product demonstrations, and stays informed about relevant beauty trends, products, and services.

The GM attracts and develops talent, builds an inclusive and engaged team, coaches managers and associates, and ensures effective communication, training, succession planning, and execution of the Guest Engagement Leader program. The GM enforces company policies and standards, schedules associates and prioritizes store workload using company tools, safeguards company assets, oversees inventory and loss-prevention processes, adopts company initiatives and technology, and communicates business trends and operational needs to field leadership.

This position requires a flexible, full-time schedule including days, evenings, weekends, and holidays, and availability to close the store at least once per week. Attendance at corporate meetings and conferences, including overnight stays and interstate travel, is also required. The work involves frequent computer and telephonic-device use, continuous mobility and walking throughout the store, frequent bending, pushing, reaching, and twisting, and frequent lifting, carrying, or moving items up to 25 pounds. The company will engage in an interactive process to determine reasonable accommodations when a disability prevents an associate from performing an essential job function.

Requirements

• 3–5+ years of fast-paced retail management or other relevant work experience.
• Financial management experience, including driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
• Retail management experience, including monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives.
• Leadership management experience, including attracting, developing, and motivating talent; adapting to change and leading others through change; building collaborative relationships; and leading and influencing a team.
• Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
• Excellent written and verbal communication skills.
• Strong collaboration and interpersonal skills.
• Strong organizational skills and ability to manage multiple tasks.
• Ability to react under pressure, use good judgment in ambiguous situations, and remain flexible and adaptable.
• Ability to work a flexible, full-time schedule that includes days, evenings, weekends, and holidays.
• Availability to close the store at least once per week.
• Ability to attend corporate business meetings and conferences, including overnight stays and interstate travel.
• Valid identification for airline travel.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Promote accountability for store goals related to retail and service sales, guest loyalty, payroll, omni-channel performance, and retail shrink.
• Drive profitability through operational excellence, sales growth, and expense control.
• Use store forecasts and payroll budgets to support scheduling, productivity, sales and payroll goals, and timely completion of workload.
• Address issues identified by financial and operational reports, store visits, and audits.
• Perform makeup applications, skincare analysis, and product demonstrations for guests.
• Stay informed about industry trends, products, services, ingredients, and benefits.
• Maintain regular attendance and hold store associates accountable to the attendance policy.
• Attract, hire, and retain a diverse team, and address staffing needs and open positions.
• Address policy violations in partnership with the District Manager and People Success, applying corrective action fairly and in accordance with company policies.
• Build an engaged team through collaboration, open communication, and clear work priorities.
• Create an inclusive environment that encourages associate growth and engagement.
• Lead manager and associate development through training, individualized feedback and coaching, performance reviews, succession planning, and development plans.
• Participate in ongoing training and ensure direct reports do the same.
• Share enterprise strategy with direct reports and create goals aligned with store goals.
• Promote teamwork by working alongside the management team, setting priorities, and providing clear direction.
• Execute the Guest Engagement Leader program through business ownership, associate coaching, and a helpful, friendly guest experience.
• Ensure compliance with company policies, procedures, standards, and dress code.
• Use the company scheduling tool to place associates appropriately and support guest experience, loss reduction, and company directives.
• Use the task management tool to prioritize store workload and ensure leadership adoption and compliance.
• Protect company assets and minimize loss by maintaining workplace safety, inventory control, cash management, and loss-prevention standards.
• Execute inventory-control processes, including handling known theft, damages, hazardous waste, inventory adjustments, product returns, and theft reporting.
• Support continuous improvement by influencing adoption of company initiatives and technology and ensuring store tasks are completed.
• Use company programs, tools, and resources to improve store performance.
• Communicate business trends, opportunities, operational challenges, merchandise needs, and competitive conditions to field leadership.
• Attend corporate business meetings and conferences, including overnight stays and interstate travel.

Benefits

• Eligible full-time associates receive paid time off.
• Eligible full-time associates receive health, dental, vision, life, and disability benefits.
• Eligible associates may earn additional compensation under the company’s bonus plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed