General Manager

Bish's RV • Tallahassee, FL

3d

About The Position

The General Manager is responsible for all store operations, including RV sales, parts, and service. The role leads operational support and sales performance, oversees merchandising and facility standards, monitors customer satisfaction, and manages inventory, budgeting, forecasting, and financial results. The General Manager works with Parts & Service and the Rental Department to achieve sales goals and partners with senior finance and accounting staff to manage the store’s financial performance, resources, and cash management.

The General Manager hires, trains, motivates, and develops department managers and other team members. The role sets goals, reviews performance, holds staff accountable, strengthens recruitment and retention, identifies training needs, and mentors leaders. The General Manager also partners with the Management Team on company communications and positive associate relations, while fostering engagement throughout the organization.

Bish’s RV describes itself as a large, family-owned RV dealer experiencing growth. Its culture emphasizes high performance and the values of being genuine, fun, and driven by results.

Requirements

• Bachelor’s degree or relevant work experience.
• Highly detailed, process-driven leadership style and ability to hold staff accountable for results.
• Strong track record of superior results in a high-volume dealership.
• Demonstrated dealership sales experience and experience managing a revenue-generating team.
• Comprehensive knowledge of sales management, merchandising, inventory, shrinkage control, security methods, and consumer behavior.
• Strong organizational skills and ability to remain focused in a fast-paced environment.
• Excellent verbal and written communication skills.
• Solid organizational and multitasking skills.
• Strong interpersonal skills and a positive attitude.
• Strong problem-solving skills.
• Ability to work independently and in a team setting.
• Neat, clean, and professional appearance.
• Valid driver’s license with an acceptable driving record.
• Ability to pass a background check and drug test.
• Demonstrate behavior consistent with the Company’s Vision, Mission, and Values in interactions with customers and coworkers.

Responsibilities

• Lead all store operations, including RV sales, parts, and service.
• Provide operational support and empower team members to serve clients effectively and work with clarity and efficiency.
• Work with Parts & Service and the Rental Department to achieve sales goals.
• Ensure sales and finance staff work toward their individual goals and meet sales objectives.
• Oversee lot and showroom merchandising, organization, cleanliness, lot flow, and traffic control.
• Maintain clean offices, showroom, and Parts & Service areas.
• Monitor customer service feedback and support high customer satisfaction.
• Set quarterly and annual store P&L goals focused on profitability.
• Oversee budgeting and forecasting and strengthen accountability across departments.
• Monitor and analyze actual budget and financial performance, and take action to optimize programs, financial outcomes, growth, and viability.
• Partner with senior finance and accounting staff to manage store financial performance, resources, and cash management.
• Support healthy profitability, cash flow, and dividends, and pursue continuous process improvement while reducing waste and risk.
• Hire, train, and motivate department managers.
• Manage day-to-day operations and hold team members accountable for their work.
• Develop team members through goal setting, strategizing, training, and consistent development.
• Meet with managers to establish monthly and annual objectives and review performance; create and execute individual performance plans.
• Address talent needs in support of operational excellence and the store’s growth strategy.
• Strengthen recruitment initiatives and ensure role capabilities and character requirements are identified and assessed before hiring.
• Mentor leaders and invest in advancing key leaders into greater responsibility.
• Identify store-wide skills and training gaps and ensure appropriate individual and team development plans are in place.
• Promote associate development and retention and encourage leaders to solve business problems through developing talent.
• Partner with the Management Team to maintain company communication programs and positive associate relations, and foster employee engagement.

Benefits

• Comprehensive benefits package, including medical, vision, dental, and other supplemental coverages.
• 401(k).
• Employee discounts.
• Company-paid life insurance.
• Gym membership reimbursement.
• Opportunities for advancement.
• Access to a partner insurance agency for personalized quotes and coverage guidance across home, auto, RV, and specialty insurance products.
• RV Borrowing Program.
• Team culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager