General Manager

Krispy Kreme•Henrico, VA

About The Position

The General Manager leads all operations at a Krispy Kreme retail location, overseeing production, sales, and human resources. The role develops and manages a professional team, works to maximize revenue and profitability, and promotes customer and employee satisfaction. The General Manager is expected to understand the production process, maintain high product quality, and ensure the shop operates safely, efficiently, and in accordance with company standards.

Requirements

At least 4 years of experience in a QSR or retail environment in a management capacity.
Must be at least 21 years of age.
High school diploma or GED.
Ability to work all necessary schedules, including holidays and weekends.
Effective written and verbal communication skills.
Commitment to nurturing an equitable, unbiased culture where employees are empowered to showcase their originality.
Must be authorized to work in the United States without sponsorship.

Responsibilities

Model customer-first behaviors in accordance with company standards.
Build and develop a customer-focused team through coaching and performance management.
Ensure products meet Krispy Kreme quality standards and support customer satisfaction.
Keep the store’s physical property in good working condition.
Direct and manage store sales efforts, including Hot Light times, retail sales, fundraising, and suggestive selling.
Achieve business-plan objectives and profitability in accordance with the store operating plan and financial goals.
Promote safety consciousness and store safety.
Maintain store sanitation and cleanliness.
Implement procedures to maximize efficiency and control production and store-performance variances.
Manage production processes and schedules to maintain product quality and output.
Coordinate production schedules to meet customer demand while minimizing labor hours.
Interface with corporate office personnel in a timely manner as needed.