General Manager

Boyd Group Services•Cincinnati, OH

22d•$75,000 - $105,000

About The Position

The General Manager leads and maintains the collision center’s day-to-day operations in compliance with established policies and procedures, while delivering an exceptional customer experience. This role plans and implements daily operations to meet overall KPIs and insurance metrics, coaches and empowers team members, and maintains high standards of professionalism and quality. The General Manager works in alignment with all team members and leads by example.

Requirements

Post-secondary education or equivalent.
Proven leadership experience in a collision repair environment or similar role.
Attention to detail and a high degree of accuracy.
Ability to consistently demonstrate a successful client experience.
Clear verbal and written communication skills.
Ability to motivate others using effective coaching tools and management skills.
Ability to meet the physical demands required to perform the essential functions of the job; reasonable accommodations may be made.

Responsibilities

Ensure consistent execution of the WOW (Wow Operating Way) plan.
Prepare and manage the collision center’s annual and monthly operating budgets.
Forecast, target, and track monthly sales, profit, and expense objectives.
Deliver formal annual and informal monthly performance reviews.
Monitor and maintain all accounts payable and accounts receivable relating to the collision center.
Maintain a clean and organized repair facility.
Monitor maintenance needs for shop equipment, including the paint booth.
Provide training for staff as necessary.
Ensure staff wear appropriate safety gear and adhere to the dress code.
Open and close the facility daily according to established procedures.
Conduct or coordinate daily production meetings and walks to confirm throughput and delivery dates.
Manage estimates to ensure labor mix is within established standards and manage store capacity.
Lead and manage repair facility personnel.
Facilitate monthly health and safety and staff meetings, and attend monthly managers meetings.
Attend training, information sessions, and workshops recommended by the Senior Leadership Team.
Review store CSI performance and follow up within 24 hours.

Benefits

Annual paid time off (PTO) plans.
Two weeks of paid parental leave for full-time employees working a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective on day one.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option.
Quarterly bonus eligibility.