General Manager

HRI Hospitality•Pittsburgh, PA

17d

About The Position

The Hotel General Manager oversees all hotel operations to ensure exceptional guest experiences, operational efficiency, and financial performance. The role leads department heads, drives revenue strategies, maintains brand standards, and fosters a positive culture supporting employee engagement and service excellence. The position is at The Industrialist Hotel, a 124-room downtown Pittsburgh property with 1,277 square feet of event space and amenities including The Rebel Room signature restaurant, a social lounge, fitness center, in-room dining, valet parking, and conference and lounge areas. The General Manager oversees Front Office, Housekeeping, Sales, Engineering, and Food and Beverage operations where applicable. The role reports to the SVP Operations and exercises supervision over the Front Office Manager, Housekeeping Manager, Chief Engineer, Director of Sales, and Housekeeping Manager, as listed in the posting.

Requirements

Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred; equivalent hotel-management experience will be considered.
Minimum of 3–5 years of hotel-management experience, preferably as a General Manager or Assistant General Manager.
Proven track record of managing hotel operations and leading teams.
Experience with financial reporting, budgeting, profit-and-loss management, and revenue strategies.
Strong leadership, decision-making, and team-building abilities.
Excellent communication and interpersonal skills.
Knowledge of hotel operations, revenue management, budgeting, and forecasting.
Ability to analyze financial reports and implement strategic action plans.
Proficiency with hotel PMS, RMS, and Microsoft Office Suite.
Strong problem-solving skills and ability to remain composed under pressure.
Ability to handle complex guest or employee issues professionally.
Strong organizational and time-management skills and ability to multitask.

Nice To Haves

Brand hotel experience, such as Hilton, Marriott, or IHG.

Responsibilities

Oversee hotel operations, including Front Office, Housekeeping, Sales, Engineering, and Food and Beverage where applicable.
Lead, mentor, and develop department heads and their teams.
Ensure guest satisfaction through consistent service standards.
Drive revenue and occupancy strategies in partnership with Sales and Revenue Management.
Manage financial performance, including budgeting, forecasting, and expense control.
Ensure compliance with brand standards, safety regulations, and internal policies.
Review operational and financial reports to identify trends and improvement opportunities.
Maintain relationships with ownership, brand representatives, vendors, and community partners.
Oversee hiring, onboarding, performance evaluations, and employee relations initiatives.
Respond professionally to guest issues and resolve escalated concerns.
Ensure property cleanliness, maintenance, and safety standards are met.
Lead emergency response procedures and promote a culture of safety.